Slow Performance Issues in Excel when Opening Saved Files

Slow Performance Issues in Excel when Opening Saved Files



Waves MaxxAudio Service Application Causes Performance Issues in Excel

You may see an issue when you try to open a saved (Hard Drive, USB Drive, Network Drive...) Excel spreadsheet and it may take 1-2 minutes before you will see the Excel splash screen when the file opens. This behavior should not happen if you open a new Excel spreadsheet and then open a saved Excel spreadsheet.

The solution to resolve this behavior is to update the Realtek audio driver to version 6.0.1.8142 or higher from Dell.com/Support.


Realtek Device

You can use the following method to help identify if your System has a Realtek audio device.

  1. Open Device Manager. Press the Windows logo key and the R key at the same time. This should open a Run Box (Figure 1).
    Windows Run Box
    Figure 1
  2. Type devmgmt.msc and click OK or hit Enter.
  3. Device Manager will then open (Figure 2).
    Windows Device Manager
    Figure 2
  4. Click on the arrow to the left of "Audio inputs and outputs". This should show the audio device on the System (Figure 3).
    Windows Device Manager
    Figure 3

If you have further questions about this solution, please contact Dell Technical Support.






Article ID: SLN306701

Last Date Modified: 06/21/2019 03:23 PM


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