XPS 13 9360: Resolving a WavesMax pop up issue and a buzzing after hibernation sound issue

XPS 13 9360: Resolving a WavesMax pop up issue and a buzzing after hibernation sound issue

The following article provides information on how to resolve two audio problems with the WavesMax software on XPS 13 9360 Notebooks.

Table of Contents:

  1. Audio Problem Details
  2. Recommended Solution
  3. Additional Helpful Links

1. Audio Problem Details

This article is going to provide a resolution to two particular problems seen on the XPS 13 9360 Notebook with WavesMax audio:

  1. Does the WavesMax Audio pop up interface fail to appear, if you disconnect and then re-connect your audio cable into the audio port too quickly?

WavesMax Audio pop up interface

(Fig.1 WavesMax Audio pop up interface)

  1. Do you hear a buzzing "Zi" noise after bringing the system out of hibernation? This happens when the system has went into hibernation while playing music or video content with the Movies & TV/Groove Music Applications in the Windows Operating System.

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2. Recommended Solution

In order to resolve both of these audio issues, we recommend you update the Realtek Audio Driver to version or the most recent one available.

Installation Steps:

  1. Open a browser and go to the Dell Support site

  2. Enter your systems Service tag or the Express Service Code to get drivers and updates specific to your systems build

    • Alternatively you can select the system type from the Products list.

  3. Select Drivers and Downloads from the menu down the left side of the page

  4. Ensure the correct Operating System is set to match that of the system in use

  5. Click on the Category drop down box and select the one which most closely matches the device. (i.e. Audio, All, etc.)

  6. Select Realtek ALC3266 Audio Driver from the list generated onscreen and click on the drawer to expand it and show more information about the driver

  7. Check the Driver version as explained above and follow the onscreen instructions to download and install it

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3. Additional Helpful Links

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If your issue doesn't match those described here, please check out the guides on the following link:

Audio and  Speakers site - www.dell.com/support/audio Visit our Audio and Speakers site for more information and support.

Article ID: SLN307921

Last Date Modified: 10/11/2018 10:06 AM

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