Dell Encryption Enterprise / Dell Encryption Personal Console UI displays _UNMNGD_ and/or _UNINITIALIZED_

Dell Encryption Enterprise / Dell Encryption Personal Console UI displays _UNMNGD_ and/or _UNINITIALIZED_


Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019.


Affected Products:

Dell Encryption Enterprise
Dell Data Protection | Enterprise Edition
Dell Encryption Personal
Dell Data Protection | Personal Edition
Dell Encryption Enterprise for Server
Dell Data Protection | Server Edition

Affected Versions:

v10.2.0 and Earlier

Affected Platforms:

Windows 10
Windows 8.1
Windows 7
Windows Server 2008 R2
Windows Server 2012
Windows Server 2016


The Microsoft Windows cumulative and security updates from or after March 12, 2019, prevent the Dell Encryption Local Management Console UI from properly launching or displaying information on the encryption status of the device. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption will not prompt for activation data.

Devices affected by this issue will show an Encryption Client ID (formerly Shield ID) of "_UNMNGD_" and/or a Machine ID of "_UNINITIALIZED_" in the About menu of the Dell Encryption Local Management Console.



To resolve the UI issue, update Dell Encryption Enterprise or Dell Encryption Personal to 10.2.1 or later, which can be found at https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=3wtc7.

Note: This issue does not affect the product functionality and it will continue to protect data, except for devices that are leveraging Opt-in (Deferred) Activation or Server Encryption.

A work-around on versions prior to Dell Encryption v10.2.1 is to remove any Microsoft Windows cumulative and security updates from or after March 12, 2019 . Dell does not recommend removing patches as it may leave systems in a vulnerable state.

Note: For a list of affected Microsoft Windows cumulative and security updates, reference https://support.microsoft.com/en-us/help/4489899 External Link .

If you are unable to update Dell Encryption Enterprise or Dell Encryption Personal, you can confirm:

Activation Status

To validate product activation, in Windows Registry navigate to:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield

A populated DCID field indicates an activated product.

Note: The example DCID string will differ in your environment.

Encryption Status

WSScan can be used to validate files that are encrypted on an endpoint. For more information, reference How to Use WSScan for Dell Data Security.

Note: After confirming encryption and activation status, the Dell Encryption Windows System Tray icon can be hidden until Dell Encryption Enterprise or Dell Encryption Personal can be upgraded to v10.2.1 or later. For more information, reference How to Hide The Dell Encryption \ Dell Data Protection System Tray Icon.

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Article ID: SLN316542

Last Date Modified: 04/11/2019 11:48 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.