Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers

Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers


Article Summary: This article explains how to solve various problems that may occur during the initial setup on the Dell 525w and 725w All-in-One Inkjet printers.

Table of Contents:

  1. Incorrect Language Appears in Display
  2. Software Did Not Install
  3. Print Job Did Not Print or is Missing Pages
  4. Printer is Printing Blank Pages
  5. Printer is Busy or Does Not Respond
  6. Cannot Delete Documents from the Print Queue
  7. Cannot Print Through USB
  8. Removing and Reinserting (Reseat) the Ink Cartridges

Before you troubleshoot, try these simple solutions that solve many printer problems:

  • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.
  • Make sure the printer is turned on.
  • Make sure the printer is securely connected to the computer, printer server, or network access point.
  • Check the printer for error messages and resolve any errors that are displayed.
  • Check for paper jam messages and clear any jams.
  • Turn the printer off, wait 10 seconds, and then turn the printer back on.
Note:
Make sure the printer is not in sleep mode. Press and hold the power button for three seconds to turn off the printer.


Issue 1:


Incorrect Language Appears in Display

  1. From the printer control panel, press Home , Setup then , Device Setup then , and Languages then .
  2. Press the up or down arrow button to scroll to the language you want, then press .
  3. To confirm the setting, press the left or right arrow button to scroll to Yes then press .

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Issue 2:


Software Did Not Install


Make sure that your computer meets the minimum system requirements.
Temporarily disable security programs in Windows before installing the software.

Check the USB connection:
  1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
  2. Firmly plug the square end of the USB cable into the back of the printer.
  3. Firmly plug the rectangular end of the USB cable into a USB port on the computer. If you continue to have problems, try a different USB port.


If the Software install CD will not launch, try to launch the printer CD manually:

For Windows Users:
  1. Click Start and then click Run.
  2. In the Start Search or Run box, type: "D:\setup.exe" where D is the letter of your CD or DVD drive.
  3. Press Enter or click OK.
  4. Click Install and then follow the instructions on the computer screen.


For Macintosh users:
  1. From the Finder desktop, click the CD icon.
  2. Double-click the software installer package, and then follow the instructions on the computer screen.

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Issue 3:


Print Job Did Not Print or is Missing Pages

  • Make sure the ink cartridges are inserted correctly.
    1. Turn the printer on and then open the printer.
    2. Make sure the cartridges are inserted correctly. Consult the user's manual if you are not certain.
    3. Close the printer.

  • Select your printer from the print dialog before sending the print job.
    Note:
    This solution applies to Macintosh users, only.
    1. With a document open, choose File then Print.
    2. From the pop-up menu, choose your printer then click Print. If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the default tab, select your printer then click Add.

  • Make sure the print job is not paused.
  • Make sure your printer is set as the default printer.
  • Reconnect the printer power supply.
    1. Turn off the printer.
      Note:
      Make sure the printer is not in sleep mode. Press and hold the power button for three seconds to turn off the printer.


    2. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
    3. After one minute, reconnect the power cord into the power supply and then plug the power cord into the outlet.
    4. Turn on the printer.

  • Remove and reconnect the USB cable connected to your printer.
  • Check the USB connection:
    1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
    2. Firmly plug the square end of the USB cable into the back of the printer.
    3. Firmly plug the rectangular end of the USB cable into a USB port on the computer. If you continue to have problems, try a different USB port.

  • Remove and reinstall the printer software.

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Issue 4:


Printer is Printing Blank Pages

Note:
Printing blank pages may be due to the printer being in Manufacturing Test Mode, the instructions below help determine if the printer is in Manufacturing Test Mode and if so how to change it to normal mode.
  1. Select Setup.


  2. Scroll Up or Down to locate Manufactures Test.
    Note:
    If Manufactures Test is not listed, your printer is not in Manufacturing Test Mode, proceed to step 10.


  3. Press <OK>.


  4. Scroll Up or Down to locate Manufacturing Mode.


  5. Press <OK>.


  6. Select Off.


  7. Press <OK>.


  8. Remove the power supply from the back of the printer to power off the printer.


  9. Reinsert the power supply into back of the printer.


  10. Remove and reinstall the ink cartridges, for more information refer to the Removing and Reinserting (Reseat) the Ink Cartridges section.


  11. Load plain, unmarked paper.


  12. From the printer control panel navigate to Home , then Setup and , then Maintenance and .


  13. Press the up or down arrow to scroll to Deep Clean Printhead and then press .


  14. Load plain, unmarked paper.


  15. From the Maintenance menu screen, press the up or down arrow button to scroll to Align Printer then press .
    Note:
    Do not remove the alignment page until printing is finished.
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Issue 5:


Printer is Busy or Does Not Respond

  • Make sure the printer is not in sleep mode. If the printer is in sleep mode, the power light will blink on and off slowly. Press the power button once to wake up the printer.
    If the printer will not come out of sleep mode, then reset the power:
    1. Unplug the power cord from the wall outlet and wait 10 seconds.
    2. Insert the power cord into the wall outlet and then turn on the printer.

  • Reconnect the printer power supply:
    1. Turn off the printer.
      Note:
      Make sure the printer is not in sleep mode. Press and hold the power button for three seconds to turn off the printer.

    2. Unplug the power cord from the wall outlet and then pull out the power cord from the power supply.
    3. After one minute, reconnect the power cord to the power supply and then plug the power cord into the wall outlet.
    4. Turn on the printer.

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Issue 6:


Cannot Delete Documents from the Print Queue


Refer to the Dell Knowledge Base article How to Cancel a Print Job in the Queue.

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Issue 7: Cannot Print Through USB
  • Check the USB connection:
    1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
    2. Firmly plug the square end of the USB cable into the back of the printer.
    3. Firmly plug the rectangular end of the USB cable into a USB port on the computer. If you continue to have problems, try a different USB port.

  • Make sure the USB port is enabled in Windows.
    1. Click Start and then click Run.
    2. In the Start Search or Run box, type "debmgt.msc".
    3. Press Enter or click OK. The Device Manager should open.
    4. Click the plus sign (+) beside the Universal Serial Bus controllers. If the USB Host Controller and the USB Root Hub are listed, then the USB port is enabled.

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Issue 8:


Removing and Reinserting (Reseat) the Ink Cartridges

  1. Make sure the printer is on.

  2. Open the printer lid (Figure 1).
    Dell V525w Printer
    Figure 1: Opening printer
    Note:
    On printers with LCD screens there are instructions and pictures on how to remove and reinsert the ink cartridges, just follow the instruction presented on the LCD or follow the written instructions below. The use of a flashlight or very bright area is recommended for the process, to see the parts involved.

  3. Press the release tab at the back of the ink cartridge (Figure 2).

    Figure 2: Press the Release Tab and Remove the Cartridge

  4. Remove the ink cartridge from the print head

  5. Insert the ink cartridge. Using two hands, slide the front end of the cartridge into the Printhead, make sure the lip is in the correct position and then press down on the back of the cartridge until you feel the cartridge click into place.


    Note:
    When inserting a new inkjet cartridge make sure all the packaging material has been removed, for more information refer to Dell Knowledge Base article Installing the Dell V525w and V725w Ink Cartridges Video.

  6. Close the printer.


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Article ID: SLN128139

Last Date Modified: 08/07/2018 01:09 PM


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