This article discusses the critical steps that you should take before and after Windows 8.1 update, such as backing up data, updating drivers prior to update, and verifying that the system supports an update to Windows 8.1.
The following pages list Dell computers that have been tested by Dell for support of Windows 8 upgrade and Windows 8.1 update and, if the computer does support upgrade, any issues that may be present after the upgrade has completed.
Dell has also tested the software that it ships with computers for support of Windows 8.x. This document shows the Windows 8 supported version and download link for products that do support Windows 8, and also lists unsupported software that you may need to uninstall prior to upgrade to Windows 8 from Windows 7.
For other software and devices, such as printers, scanners, smartphones and other devices, be sure to check Microsoft's Windows Compatibility Center for support information.
Finally, you want to be sure that your printer will work with Windows 8. Dell has tested many of its printers for support of Windows 8, be sure to check this page to determine if your printer is supported, and if you need to upgrade your printer software or drivers. Dell printer drivers for Windows 8 also work with Windows 8.1.
Before performing an upgrade of any operating system, you should back up your files. Dell Backup and Recovery makes this process easy. Learn more about how to create a backup of your files in Dell Knowledge Base Article "Restoring your operating system on a Dell computer in Windows 8"
Should you wish to return to Windows 8, you will need recovery media. Use Dell Backup and Recovery to create your factory media.
You will need either two (2) DVDs or one (1) 8GB or larger USB key to create the recovery backup.
Dell strongly recommends that you update the following drivers and firmware before starting an update to Windows 8:
To get started with updating your drivers, visit the Dell Drivers and Downloads website. Be sure to have your system's Service Tag available to get the drivers that are right for your computer.
There are two Dell factory-installed applications that must be updated prior to updating to Windows 8.1. These applications may become unusable if they are not updated prior to the update process.
Get more information about updating Dell Backup and Recovery from the Dell Backup and Recovery website.
Your McAfee security product will also require an update. This update will be deployed by McAfee to all internet-connected computers starting October 1st, 2013. Computers that do not connect regularly to the internet should be sure to connect and receive this update prior to update to Windows 8.1.
To check for updates in Windows Update:
For commercial customers whose corporate environment only supports clean installation of the 8.1 update, refer to our instructions for update and clean installation of Windows 8.
Once you have finished updating your computer to Windows 8.1, be sure to return to the Dell Drivers and Downloads website to refresh your critical drivers and to get all of the latest Windows 8.1 drivers for other components.
Video - Windows 8.1 Update Process (English Only)
Video - Update to Windows 8.1 from the Windows Store (English Only)
Article ID: SLN287189
Last Date Modified: 12/10/2018 07:14 AM
Thank you for your feedback.