How to easily navigate the New Dell and Dell EMC Integrated Support Homepage

How to easily navigate the New Dell and Dell EMC Integrated Support Homepage


At Dell Technologies, we are continuing to empower our customers and people everywhere with technology. To better support you, we have created a single, unified support experience for Dell and Dell EMC products.

The new Dell and Dell EMC integrated Support homepage provides a single point of access for all support content and tools, including:

  • A unified search capability to search across all Dell and Dell EMC support content
  • Simplified product identification covering software and hardware products
  • A single contact option for support on both Dell and Dell EMC products
  • Easy navigation to support capabilities specific to their Dell or Dell EMC product
  • Entire product catalog browsing with customization options for groups or account sites


View this short video for an overview of the new support homepage and how to access key capabilities and perform common support tasks, including how to:


Video: New Integrated Support Homepage, 2:35 (English-only)



Expand the sections below for more information.

Sign in to My Account to manage your account profile settings, notifications, and custom group settings, including view your Dell orders and Dell products, and view and manage your Dell EMC company, contact and install site information for your Dell EMC product groups.

Do a comprehensive search for product support for Dell and Dell EMC products by service tag, serial number, service request, model, and keywords. The product hierarchy now includes all Dell and Dell EMC products.
Dell customers can click on the Detect PC button for the system to route you to the relevant support content for your Dell product. Please note that this functionality is only applicable for Dell PCs.
Dell EMC customers can click on Find my Dell EMC Product to search for a product via one of the product selection methods: Product Search, My Custom Groups, or Account Sites.
Sign in with your My Account credentials for full access to your products.

Create and manage Service Requests for all your Dell and Dell EMC products.
Sign in with your My Account credentials for full access to your products and service requests.

Commercial and Enterprise customers can now access their Enterprise Support Tools, Tech Direct and MyService 360 for more specific support for your enterprise environment.
Dell customers and partners can access TechDirect for a centralized location to deploy and manage their Dell products. Additionally, it enables Dell customers and Dell partners a single view of their team's support activity through the tool’s intuitive interface.
Dell EMC customers and partners can access MyService360 for specific details for their Dell EMC products. It leverages the power of the secure Data Lake to deliver personalized, interactive, 360-degree visualizations across global environments for deeper, actionable insights into a customer’s services experience.

Search the enhanced Knowledge Base for support articles on all Dell and Dell EMC products.
Sign in with your My Account credentials for full access to search results.

Important Note: You MUST sign in with your My Account credentials for FULL ACCESS to SEARCH RESULTS.

Contact Support now enables support channels for all Dell and Dell EMC products including: Technical Support via chat, phone and web, as well as Partner Support, Dell EMC Administrative Chat and Dell EMC Support Site Help.

Manage your software downloads and software licenses in one place. Dell customers can access their software downloads through Dell Digital Locker and Dell Digital Delivery and Dell EMC customers can access their software downloads and licenses through Dell EMC Licenses and Usage Intelligence.

Quickly check or update the warranty options on your products.
Dell customers can access warranty status, find out how to transfer ownership of your product, register retail purchases, find information on agreements covering the maintenance and servicing of your Dell products, and support services.
Dell EMC customers find out about their product’s coverage, contract status, expirations, and renewals.
Sign in with your My Account credentials for full access to your product’s warranties and / or contracts.

Keep your Dell EMC product performing by accessing the latest Drivers and Downloads. You can search for your product either by entering your Dell Service Tag, Dell EMC Product ID, or Model; select Browse all products to locate your product within the product hierarchy; or click on Find my Dell EMC Product to access your Dell EMC legacy groupings: Product Search, My Custom Groups or Account Sites and locate the relevant drivers and downloads for your product.
Dell customers can click on the Detect PC button for the system to route you to the relevant drivers and downloads for your Dell product. Please note, this functionality is only applicable for Dell PCs.
Sign in with your My Account credentials for full access to your product’s drivers and downloads.

Locate Diagnostics and Tools for your product to diagnose on their products, and utilize tools to optimize product performance. You can search for your product either by entering your Dell Service Tag, Dell EMC Product ID, or Model; select Browse all products to locate your product within the product hierarchy; or click on Find my Dell EMC Product to access your Dell EMC legacy groupings: Product Search, My Custom Groups or Account Sites and locate the relevant support options for your product.
Dell customers can click on the Detect PC button for the system to route you to the relevant diagnostics and tools for your Dell product. Please note, this functionality is only applicable for Dell PCs. You can click on the Run Quick Test button to detect the cause of hardware issues they may be experiencing with their product.
Sign in with your My Account credentials for full access to your product’s diagnostics and tools.

Chat to Technical Support online for assistance and advice for your Dell and Dell EMC products.
Sign in with your My Account credentials for access.


Tell us what you think!

We value your opinion and encourage you to provide feedback as we make improvements to your online support experience. A feedback form is available at the bottom of all pages for you to share your thoughts.




Article ID: HOW16497

Last Date Modified: 09/20/2018 10:37 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.