ESS Errors on Dell Laser Printers

ESS Errors on Dell Laser Printers


Table of Contents:

  1. 016-300 / 016-301 / 016-302 / 016-310 / 016-313 / 016-315 / 016-317 / 016-323 / 016-324 / 016-327 / 016-340 / 016-392 / 016-393 / 016-394 / 017-979 / 017-980 / 017-986 / 033-502 / 033-520 / 033-521 / 033-522 / 033-523 / 033-524 / 033-525 / 033-526 / 116-210 / 116-364 / 116-396 / 116-987 / 117-315 / 117-331 / 117-344 / 117-326 / 117-363 / 117-365 / 123-314 / 131-398 / 131-399 / 133-259 / 133-260 / 133-261 / 133-269 / 133-271 / 133-272 / 133-273 / 133-274 / 133-276 / 133-277 / 133-281 / 133-282 / 133-283 / 133-286 / 133-287 / 133-288 / 133-289 : ESS Error Troubleshooting Steps
  2. Common Software Issues That Cause The ESS Error

This article provides information on "How to Troubleshoot 016-300 / 016-301 / 016-302 / 016-310 / 016-313 / 016-315 / 016-317 / 016-323 / 016-324 / 016-327 / 016-340 / 016-392 / 016-393 / 016-394 / 017-979 / 017-980 / 017-986 / 033-502 / 033-520 / 033-521 / 033-522 / 033-523 / 033-524 / 033-525 / 033-526 / 116-210 / 116-364 / 116-396 / 116-987 / 117-315 / 117-331 / 117-344 / 117-326 / 117-363 / 117-365 / 123-314 / 131-398 / 131-399 / 133-259 / 133-260 / 133-261 / 133-269 / 133-271 / 133-272 / 133-273 / 133-274 / 133-276 / 133-277 / 133-281 / 133-282 / 133-283 / 133-286 / 133-287 / 133-288 / 133-289 : ESS Errors on 1230c / 1250c / 1320c / 1320cn / 1350cn / 1350cnw / C1660 / C1660w / C1760n / C1760nw / 2130cn / 2150cn / 2150cdn / C2660DN / 3000cn / 3010cn / 3100cn / 3110cn / 5100cn / 5110cn / 5130cdn / 1355cnw / 1355cn / 1355cw / C1765nf / C1765nfw / 2155cn / 2155cdn / 2135cn / C2665DNF / 3115cn / C3765dnf / C5765DN Dell Laser Printers"


1. 016-300 / 016-301 / 016-302 / 016-310 / 016-313 / 016-315 / 016-317 / 016-323 / 016-324 / 016-327 / 016-340 / 016-392 / 016-393 / 016-394 / 017-979 / 017-980 / 017-986 / 033-502 / 033-520 / 033-521 / 033-522 / 033-523 / 033-524 / 033-525 / 033-526 / 116-210 / 116-364 / 116-396 / 116-987 / 117-315 / 117-331 / 117-344 / 117-326 / 117-363 / 117-365 / 123-314 / 131-398 / 131-399 / 133-259 / 133-260 / 133-261 / 133-269 / 133-271 / 133-272 / 133-273 / 133-274 / 133-276 / 133-277 / 133-281 / 133-282 / 133-283 / 133-286 / 133-287 / 133-288 / 133-289 : ESS Error Troubleshooting Steps

NOTE: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.
  1. Check for non-Dell toner.
  2. Disconnect all data connections from the printer.
  3. Power down the printer and remove the power cable along with any additional accessories that the printer may have. (Memory, Trays, etc.)
  4. After about 15 seconds, re-connect only the power cable and power on the printer.
  5. If error shows up after restarting the printer with no data cables hardware does not need to be replaced. Confirm this by printing a settings page from the printer panel directly with only the power cable connected.
  6. If the settings page prints out, reconnect data connections one at a time and see if the error returns. If you can successfully print a settings page, this is not a hardware issue. Hardware does not need to be replaced.
  7. If the error returns when reconnecting the data cable, begin troubleshooting a software issue from the source using the steps provided below.

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2. Common Software Issues That Cause The ESS Error

  1. Clearing the print queue is one of the most basic steps to perform to resolve this issue. You will need to check and see if the connection is USB or Network as this affects where to check for the print queue on customer side. Network connection can be Server or Client base depending on the setup.
    • Stop the print spooler
      • Open a Command Prompt Windows
      • Type "net stop spooler" and press Enter
      NOTE: If access is denied, open the Command Prompt as an Administrator.
    • Clear all files from the Print Spooler folder
    • Browse to: C:\Windows\System32\spool\PRINTERS
    • Delete all files inside the PRINTERS folder Restart the Print Spooler
    • Restart the Print Spooler
    • Open a Command Prompt Windows
    • Type "net start spooler" and press Enter
      NOTE: If access is denied, open the Command Prompt as an Administrator<.
  2. Update the firmware on the printer via USB or Network connection. This may clear up the error when printing with current settings so we don't have t make any additional changes.
  3. Check the Network settings on the printer and confirm that the printer is NOT set to dual stack mode. The printer needs to be set to IPv4 for IP Mode. Dual Stack may send corrupted data to the printer.
  4. If the printer is connected to a network, try changing the IP address of the printer and then test it over the network. Also note that changing the IP address of the printer, you will need to update the port for the printer under Print Properties. You can test it by printing out a Test Page from the Printer Properties of the driver. If DHCP or MAC reservations are set, you may encounter connectivity issues.
  5. Confirm that there are no network connection issues (wireless signal dropping, packet loss, etc.). A Local Admin may have to run these test to confirm that data stream on the network is working correctly. Some tests that you can perform while Dell Connected are as follow:

    Open up a Command Prompt

    • ping-t: Using this option will ping the IP address target until you force it to stop using Ctrl-C. This is useful when trying to see if the connection is solid and not dropping in and out.
    • ping-a: This ping command option will resolve, if possible, the hostname of an IP address target.
    • tracert: Utility that allows a user to trace a network connection from one location to another, recording every hop along the way.
  6. Determine if it only happens from certain documents or files. This will help isolate driver software versus program causing the issue. You can also test by printing a Test Page from the Printer Properties.

  7. Another common issue is the Print Processor settings in the driver itself maybe causing this error. You can get there by right clicking on the Driver and going to Printing Properties

  8. From there, click on the Advanced tab. At the bottom of the page, click Print Processor.
  9. Change the Left field to WinPrint and the right field to RAW followed by OK. Test the print job from there and see if the error returns.

  10. Change the Driver Type. For example changing from PCL 5 to PS driver. Another option would be to test the printer with the Open Print Driver but using the same print language (PCL5, PS, etc).

  11. If this only happens when printing from a certain program, isolate and check to see which one it is. Examples are: Excel document that contain macros, web pages, printing from proprietary software, etc. Be sure to test the program with another file that is simpler then the last document to process.

    One example is printing an Adobe file that has lots of Graphics and Font Types. The easiest way around this is to print the file as an Image. This makes the data easier to process at the printer. From the print window on Adobe, click on "Advanced" tab next to Properties and the printer name.

  12. From there, check mark the box next to Print As Image followed by the OK button. After that windows closes, click on the Print button as normal and see if the error returns.

Hardware should only be sent if the error persist with known good data connections or another printer works correctly with these data connections. Make sure that the part be sent makes sense.

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Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

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It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.




Article ID: SLN114900

Last Date Modified: 04/10/2018 09:26 AM


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