The CD, DVD or Blu-ray drive on your computer may not be able to write/burn files to a recordable (R) or rewritable (RW) disc.
Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to write/burn files to a recordable (R) or rewritable (RW) disc. The instructions will help you resolve the problem in some instances if the drive has not failed completely.
The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different.
The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP):
Before you begin troubleshooting:
Click on the troubleshooting steps below for more instructions. If the issue is not resolved, proceed to the next troubleshooting step.
Ensure that the optical disk drive is listed in Device Manager. If not, refer to the Dell knowledgebase article Optical Drive is not recognized in Windows.
It is essential to check the disc that you are using to write/burn for storing your files. There are many different brands and types of recordable, some perform better than others. Try different brands of CD-R discs as they are supported by most recordable drives.
Some reasons why the disc you may be using is not working:
The optical disk drive diagnostic may require you to have certain types of optical media available, such as a CD-RW, DVD-RW, or Blu-ray disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.
To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructions.
Microsoft Fix-it is a diagnostic software developed by Microsoft which allows detecting potential troubles which may affect a computer running on Microsoft Windows.
To automatically fix common issues with CD or DVD drives, click the Run now link below, and then follow the on-screen instructions.
|Microsoft Windows Windows 10, Windows 8.1 and Windows 8|
|Microsoft Windows Windows 7, Windows Vista and Windows XP|
Dell recommends updating the BIOS as part of your scheduled update cycle. Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and software) as well as providing security updates and increased stability.
Refer to the Dell knowledgebase article How to update your System BIOS within Windows for more information.Back to Top
Dell systems that have an optical disk drive come with a factory installed DVD or Blu-ray recording software. The Dell provided recording software enables your computer to write/burn files to recordable (R) or rewritable (RW) DVD or Blu-ray discs.
If you are having trouble with recording, try to uninstall and reinstall the Dell provided recording software.
My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) has the ability to recognize a blank recordable (R) or rewritable (RW) discs and write/burn data on them. If you are using a 3rd party recording software to write/burn a disc and if you are encoutering any issues, it is recommended that you try burning a disc using Windows burning engine. This will help you identify if the issue with just the 3rd party recording software or the optical disk drive.
The instructions below explain how to use Windows Explorer to burn a data disc (a type of disc used mostly for storing and sharing files among different computers and devices). If you want to create other types of discs, such as a DVD-Video disc (to play in a regular home DVD player) or an audio CD (to play in a regular home CD/DVD player), you’ll need to use a different program or feature of Windows or a 3rd party recording software.
System Restore is a built-in Windows tool designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition.
Select the Operating System installed on your computer to find more information about how to perform System Restore:Back to Top
If the Dell PC Diagnostics on the optical disk drive has passed, it is most definitely an issue related to software installed on your computer. If the above troubleshooting steps have not been able to resolve the issue with the optical disk drive, you could try to restore your computer factory defaults as a last resort.
Dell computers are built with a small amount of hard disk space reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all of your files prior to starting this process.
Select the Operating System installed on your computer to find more information about how to restore your computer to factory defaults:Back to Top
For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows.Back to Top
Article ID: SLN116383
Last Date Modified: 09/17/2019 02:46 AM
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