Knowledge Base

Windows 8 Emerging Issues


Table of Contents:

  1. SecureBoot isn't Configured Correctly
  2. Urgent Update: Microsoft Critical Update KB2756872
  3. Windows 8 Hangs or Will Not Boot After Restart, Shutdown or Hibernate
  4. Computer Boots to a Black Screen After Windows 8 Upgrade
  5. Installing a 32-bit Operating System on a 64-bit Computer
  6. Windows 8 Does Not Play Protected Content
  7. Modern UI Mail App Does Not Support POP3 Mail

This article provides information on specific issues that customers are experiencing with Windows 8 and Windows 8.1.


SecureBoot Isn't Configured Correctly

After updating to Windows 8.1, some computers may show a watermark on the desktop view of Windows that says "SecureBoot isn't configured correctly"

More information on this issue can be found in our knowledge base article, "Windows 8.1 upgrade process and possible Secure Boot isn't Configured Correctly" error after Windows 8.1 upgrade"


Urgent Update: Microsoft Critical Update KB2756872

Microsoft has released a cumulative update for Windows 8 that should be installed immediately. This update includes a number of performance and reliability enhancements, and resolves several issues with the base installation of Windows 8.

For more information on this update, refer to Microsoft KB Article, "Windows 8 Client and Windows Server 2012 General Availability Cumulative Update"

Dell recommends that customers use Windows Update to install this critical update as soon as possible.

If you are using a metered internet connection, you will not be able to install this update. Locate a wireless or unmetered connection to install the update.

Visit our Dell Community Forums for more information.


Windows 8 Hangs or Will Not Boot After Restart, Shutdown or Hibernate

On some Dell computers using Solid State hard drives (SSD), the computer may hang at the Dell or Alienware logo after a normal restart, shutdown, or hibernation. When the computer attempts to start back up, it attempts to do a fast startup, but cannot because of memory allocation corruption. This can be worked around by changing settings in the BIOS and updating settings in the Intel Rapid Storage Technology software.

For more information refer to Dell Knowledge Base Article, "Windows 8 Hangs or Will Not Boot After Restart, Shutdown or Hibernate"


Computer Boots to a Black Screen After Windows 8 Upgrade

Some Dell computers may boot to a black screen after upgrading to Windows 8 if their System BIOS has not been updated. For more information refer to Dell Knowledge Base Article, "Computer Boots to a Black Screen After Windows 8 Upgrade"


Installing a 32-bit Operating System on a 64-bit Computer

Installing a 32-bit operating system on a factory-installed Windows 8 64-bit system requires a change to the BIOS settings to legacy BIOS mode. Switching back to the 64-bit version of Windows 8 from the 32-bit operating system will require you to revert back to the original BIOS settings. If you do not revert back to these BIOS settings the following functionalities will not work as they rely on a native UEFI mode boot:

  • Secure Boot
  • Seamless Boot experience
  • Network unlock for Bitlocker for systems with a Trusted Platform Module (TPM).
  • eDrive support

Reverting back to UEFI mode will require a hard drive reformat. All data and personal settings will be lost. It is highly recommended that you back up your data before you revert back to UEFI mode.


Windows 8 Does Not Play Protected Content

In some cases, after you install the Windows 8 Client and Windows Server 2012 General Availability Cumulative Update, some applications will not play protected (DRM) content.

Microsoft has created an update to Windows 8 that will resolve this issue. To access the download and get more information refer to Microsoft KB Article, "Protected content playback errors on Windows 8 or Windows Server 2012 after you install KB 2756872"


Modern UI Mail Application Does Not Support POP3 Mail

The Mail application on the Windows 8 Modern UI screen does not support POP3 email systems. If you are unable to access your email from the Modern Mail application, contact your email provider or Internet Service Provider for information on accessing your email through other means, such as webmail or other applications.





Article ID: SLN146345

Last Date Modified: 04/29/2015 09:22 AM


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