Dell Notebook Battery Warranty Support

Dell Notebook Battery Warranty Support



This article gives guidance on warranty support for notebook batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery status.


Table of Contents :

  1. Battery Warranty
  2. Check the Battery Condition
  3. Related Battery Troubleshooting

1. Battery Warranty

Need to know:

  • Normally, notebook batteries are covered by One (1) year warranty support
  • Customers can now purchase an optional Three (3) year warranty support battery.
Note: The battery warranty is related to the hardware invoice date. You may be asked to provide the serial number of the battery which will correspond to this date range.

The quickest way to differentiate between these two types of battery support is to identify the battery SKU and Description under System Configuration>Components on Dell.com/Support. If it contains the wording "3 Years Limited Hardware Warranty", then the battery has a 3 year limited hardware warranty. Some battery descriptions may show the abbreviation LL for Long Life this will also confirm the battery has a 3 year cover.

First generation 3 Year Warranty supported batteries have a Green label. The Green labels were available on Latitude E series E6420 through E6440 3YRW batteries. The standard battery had a grey label.

Note: The Green label is no longer being used on current generation batteries.
Features Standard 1 Year Warranty Battery Optional 3 Years Warranty Battery
Label Image of the standard label on battery Image of the standard label on battery
Express Charge Support Yes No
Watt Hour (Whr) Longer
Example : 9 cell battery with 97 Whr.
Lower
Example : 9 cell battery with 87 Whr.
Battery Replacement Process Replaced with standard 1 year warranty grey label battery type Replaced with 3 years warranty green label battery type
Notes:
  • The battery will have a sticker usually with a bar code that can be used to determine the age of the battery.
  • The Serial Number will be 20 characters long and begin with 2 letters i.e. CH, JP, KR
  • The sticker may be similar to the above examples.
  • Browse to the Product Selector to find out the warranty status of your computer. Enter your Service Tag or click Detect Product then click the Warranty tab under the picture of your model.
  • If your battery warranty has expired, a new battery can be purchased at the Dell Batteries and Adapters website.

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2. Check the Battery Condition

  • For computers with Windows 7, right-click the battery icon in the lower right-hand corner, click Dell Extended Battery Life Options, if that is not an option go to the next options.
    1. Click the Battery Health tab.

    2. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.

  • Check the Battery Health in the BIOS, for more information refer to the Dell Knowledge Base article Check the Battery Health in the BIOS. Make note of the message on the BIOS screen under General or the Advanced tab, when the battery shows as "Normal" or "This battery is performing normally", then the battery is performing as it should.

Dell notebooks include a built-in diagnostics application, called ePSA. To information on how to access the ePSA application, refer to Dell Knowledge base article, Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes . Once in the ePSA application select the battery diagnostics.

Notes:
  • When the battery diagnostics fail, you can log an in-warranty service call using the following link, Enhanced Preboot System Assessment. You will need to enter the Error and Validation code as seen on the screen, you will also need to enter the Service tag of the faulty computer, just follow the prompts to complete the process.
  • If your battery warranty has expired and the battery diagnostics fail, a new battery can be purchased at the Dell Batteries and Adapters website.
  • Only Dell batteries should be used in Dell notebooks, and Dell batteries can only be purchased from Dell.
  • A normal characteristic of a rechargeable battery is that its operating duration decreases over time. The battery may eventually need to be replaced. Based on this characteristic, consumed batteries may not be covered under warranty.

When reporting battery failure please be aware of the below:

  • The battery serial number will be required before a replacement can be ordered.
  • The serial number is printed on a sticker on the battery - usually 20 characters
    long and beginning with 2 letters i.e. CH, JP, KR

You may be asked to check with a 'known good' battery if available

Note: You can order a battery online by visiting www.dell.com

Only Dell batteries should be used in Dell notebooks, and Dell batteries can only be purchased from Dell.

A normal characteristic of a rechargeable battery is that its operating duration decreases over time. The battery may eventually need to be replaced. Based on this characteristic, consumed batteries may not be covered under warranty.

Click Product Selector to find out the warranty status of your computer.

Enter your tag or click detect system then click the Warranty tab under the picture of your model.

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3. Related Battery Troubleshooting

For some help on checking the health of your battery see the articles listed below:

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battery and power support Visit our Battery and Power site for additional resources and information.






Article ID: SLN155156

Last Date Modified: 09/14/2019 02:59 AM


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