Dell Mobile Broadband Card Utility Diagnostics and Error Codes

Dell Mobile Broadband Card Utility Diagnostics and Error Codes



Article Summary: Guide on Dell™ Mobile Broadband Card Utility, how to run the diagnostics and the errors code definitions.


Table of Contents :

  1. Self-Diagnostics
  2. Self-Diagnostic Error Codes
  3. General Error Codes

1. Self-Diagnostics

The Dell™ Mobile Broadband Card Utility comes with a set of self-diagnostics.

The diagnostics can identify problems with the Dell Mobile Broadband Mini-Card. Some of the problems that can be detected are bad driver installation and poor network coverage.

Running the Self-Diagnostics

  1. Open the Mobile Broadband Utility by clicking the desktop icon.

  2. Click Tools on the upper menu in the main window.

  3. Click Self-Diagnostics.

Self-Diagnostics

Once you click Self-Diagnostics from the main menu, the Self-Diagnostics window opens. The image below is the compact version of the diagnostics screen.

Diagnostics Screen

  1. To start the test, click the Start button

  2. To skip the network test, select the Skip Network Diagnosis box.

  3. Click the More button to see more details about each test.

Diagnostics extended

Above is an image of the fully expanded diagnostics screen showing two of the tests passed and one test failed. When a test passes, the Result column displays a green circle with the text "Passed." When a test fails, the result box displays a red circle with the message "Failed."

Error Detail

To learn what the error and solution are when a test fails, click the arrow in the Detail column. An html document with a list of error codes opens with the cursor moved to the error that occurred. The error message is displayed at the bottom of the window in two places: in the Network section and highlighted in the scroll-down menu. In the image below, the error message is highlighted in blue.

Note: If the signal strength changes during the test, a dialog box appears asking if you want to restart the testing.

Signal strength may change the outcome of the test if the problem was caused by a weak signal.

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2. Self-Diagnostic Error Codes

Self-Diagnostic Error Codes
Error Code Error Message Solution
1 No Card Detected Make sure the card is firmly inserted into the computer.
2 No Driver Detected Make sure the driver is installed properly.
3 Communication to Primary Comm Port Failed Make sure no other application is using the mobile broadband card.
4 Communication to Status Comm Port Failed Make sure no other application is using the mobile broadband card.
5 Invalid PRL Contact the service provider for a valid PRL.
6 Invalid SIM Contact the service provider for a valid SIM.
7 Invalid MDN/IMEI Contact the service provider.
8 Attaching/Connecting to Network Failed Check you are in a service coverage area and the mobile broadband card detects adequate signal strength.
9 No SIM Detected Insert a valid SIM.
10 Network Disabled by Software The network is disabled by software, and the mobile broadband card’s radio is disabled. Enable the radio using the Dell™ Mobile Broadband Card Utility.
11 Network Disabled by Hardware The network is disabled by hardware, and the mobile broadband card’s radio is disabled. Enable the radio using the wireless on/off switch.
12 Invalid ESN Contact the service provider.
13 No Signal Strength Detected Make sure you are in a service coverage area and try again.
14 WWAN Card Not Registered Contact the service provider.
15 WWAN Card Locked Enter the lock code and try again.
16 SIM Not Detected Insert a valid SIM and verify the orientation.
17 NDIS Disabled The NDIS failed to connect using Auto-Connect at Startup mode. Set the device to Manual Connect mode and try again.
18 Network Disabled Caused High Temperature The network has been disabled because of high temperature. Wait until the temperature decreases to reconnect.
19 MIP Error-NAI Mismatch A MIP error-NAI mismatch has occurred. Contact the service provider for more information.
20 Device NOT Activated Contact service provider to activate the account.
21 MIP Error Codes Contact the service provider. One of the following error codes will be displayed:
  • 89 – Vendor Specific
  • 104 – Unknown Challenge
  • 105 – Missing Challenge
  • 106 – State Challenge
  • 133 – ID mismatch
  • 136 – Unknown HA

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3. General Error Codes

Several error codes can be generated by the Dell™ (3G) Mobile Broadband Mini-Card. The errors are displayed in a pop-up window. The table below lists the error codes along with an explanations and possible solution for each error code generated.

Error Number Explanation Solution
901 The device is configured to connect to the Sprint Wireless network without a paid account but has failed to authenticate. The network is unavailable or the servers are unreachable. Try the connection later or contact respective network carrier.
903 The software was unable to obtain critical information from the card. Exit the and restart the computer. If this does not work, reseat the card.
904 The card is configured to connect to the respective wireless network without a paid account but is in an area without EVDO coverage. EVDO coverage is necessary to purchase a new plan (or re-up a prepaid plan that has been inactive for more than 30 days) from the online registration page. Move to an area with EVDO coverage. Once in the EVDO coverage area, take the following actions:
  1. Open the .
  2. Click File on the upper menu.
  3. Click Activation.
905 The user has made several attempts to reach the respective wireless network without a paid account configured on his or her card. The Mobile Broadband card does not make any further attempts for the next 30 minutes. Wait 30 minutes before attempting to connect.
907 There is an error loading resources to make the connection to NationalAccess/BroadbandAccess. This error is most commonly seen when trying to open the connection directly from the Windows® Start menu or Dial-Up networking rather than from the system tray icon. It may also appear if another application has connected to NationalAccess/BroadbandAccess. Make sure no other applications are connected, and try connecting using the system tray icon for the Dell Mobile Broadband Card Utility.
910 You have tried to connect to NationalAccess/BroadbandAccess through an application other than the , and the application does not support the necessary interface. Use the to connect.
913 Your notebook computer is configured to connect with a paid account but has failed to authenticate. There are several possible causes for this error code.
Contact Service Provider.
914 There was an unexpected error while trying to update the device. Close the application, restart the computer, launch the , and attempt another connection.
915 There was an unexpected error while trying to configure the card to connect without a paid plan. Close the application, restart the computer, launch the , and attempt another connection.
916 Activation was attempted while roaming. Activation cannot occur while roaming. This error may also occur if card has already activated, but then re-image the computer, change the username, or reinstalled the . Try to connect again.
917 Activation was attempted while roaming. Activation cannot occur while roaming. This error occurs if the connection fails the second time you try to connect and any time thereafter until a connection is successful. Move to an area with NationalAccess / BroadbandAccess coverage and try again.
918 The area you are trying to connect does not have any EVDO or 1xRTT coverage (including Roaming 1x coverage). Move to an area with NationalAccess / BroadbandAccess coverage and try again.
919 The card is configured to connect to the network without a paid plan, but the system is in a roaming coverage that does not support this configuration. Return to the home network area to activate the card.
902, 906, 908, 909, 912 An error has occurred with the software or hardware. Restart the computer, uninstall and reinstall the driver, and reseat the card.

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Article ID: SLN155167

Last Date Modified: 08/07/2018 08:11 AM


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