Blue Screen error "STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL"

Blue Screen error "STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL"


This article provides information how to repair the Windows Blue Screen error "STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL".



The error "Stop 0x0000000A: IRQL_NOT_LESS_OR_EQUAL", usually occurs at Windows Startup. It is most often associated with either a bad driver or with faulty or incompatible hardware or software. Technically, this error condition indicates that a kernel-mode process or driver tried to access a memory location to which it did not have permission or at a kernel Interrupt Request Level (IRQL) that was too high.

Note: A kernel-mode process can access only other processes that have an IRQL lower than or equal to its own.

If you have a Windows blue screen error 0x0000001A, you may be able to gain some basic information on the code alone. For additional information, refer to Microsoft Community Article: Bluescreen stop error 0x0000001A (0x00000404,0xC0040690,0x6E595847,0xC0042790). Troubleshooting from the Microsoft support site is re-published here for your convenience:

  1. Run Memory Diagnostic. See the PSA/ePSA link at the bottom of this article.
  2. Update the chipset, video card, display and network adapter drivers.
  3. Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue.
  4. Disable Memory caching in the BIOS
  5. Updates drivers and firmware from the Drivers & Downloads section of Dell Support web site.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.

Solution:

To isolate the cause, run PSA/ePSA diagnostics.
For detailed instructions on running PSA/ePSA diagnostics, refer to the Dell Knowledge Base article Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes).

  • If diagnostics fail, access the Dell Interactive Support Agent and search the error codes to determine which part is causing the error.
  • If diagnostics pass, identify when the Windows Blue Screen occurs.
    • Pre-boot: To determine a faulty part, isolate the memory by connecting 1 module at a time, and isolate the hard disk by connecting a known good hard disk to the system until the faulty part is discovered.
    • Pre-logon: Boot into Safe Mode and disable all Startup entries. Isolate 1 Startup entry at a time until you find the causing agent.
    • Intermittent / post logon: Collect the minidump files by navigating to C:\windows\minidump and analyzing the minidump files using a tool called BlueScreenView developed by Nirsoft. You can also use Windbg and use the link to Dell.com to set up the debug. Identify the causing agent and reinstall the appropriate driver or application. If the issue still persists, it may be necessary to perform a windows reinstallation.

Article ID: SLN163432

Last Date Modified: 07/20/2018 04:06 AM


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