How to resolve a No Boot after a Microsoft Update hasn't installed properly in Windows 8 and 8.1

How to resolve a No Boot after a Microsoft Update hasn't installed properly in Windows 8 and 8.1



The following article provides information on how to resolve an issue with your Dell PC crashing and not booting, after a Windows 8 or 8.1 Microsoft update hasn't installed correctly.


Table of Contents:

  1. What can happen when a Microsoft Update fails to install correctly?
  2. General Instructions to recover from a incomplete update
  3. Incstructions to resolve the 2012 MS KB QFE 2756872 Issue
  4. Additional Information

1. What can happen when a Microsoft Update fails to install correctly?

The incomplete/faulty installation of Microsoft Windows Updates can cause the Windows 8 or 8.1 operating system to crash.

On reboot its common to see symptoms such as No Boot, Stuck at the Dell Logo splash screen, stuck at the Boot Options splash screen or error messaging such as Boot List Missing in the BIOS after the OS crashes in Windows 8 and 8.1.

The worst case scenario is that this corrupts the Boot Information Table in the BIOS resulting in a No-Boot situation.

Note: Please be aware that unless you get an onscreen error, you have to give what appears to be a Stuck/Frozen Update Screen MORE THAN 30mins before you power the system off. Sometimes it can just take this long for the update to complete successfully.


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2. General Instructions to recover from a incomplete update

The first step is to identify how badly your system is affected?

Please follow the methods below :

Method I
  1. Can you boot normally or get to Safe Mode?

    • How to boot into Safe Mode on Windows 8 on your Dell PC

      1. If you can boot or enter Safe Mode or Safe Mode with Networking then please :

        1. Go to the Menu Bar on the right hand side of the screen or Press the <win logo+X> keys together to bring up a power user menu and click on the search.

        2. Try installing the update again. If this doesn't resolve your issue, then we need to troubleshoot further.

        3. Go to Control Panel/System and Security/Windows Update and on the left panel select View Update History

        4. This will give you the latest updates KB number. With the KB number you can search for a specific resolution online or you can disable that particular update and reboot.

          Note: If you simply remove/uninstall the update, it will attempt to reinstall itself the next time updates are run. (Which is likely to be whenever you attempt to reboot.) you must either disable the automatic update or select to hide that particular update from the update list. Dell normally recommends that you leave automatic updates ON for optimum performance and security. For the purposes of troubleshooting issues with Windows updates, reference the link below for instructions on how to disable automatic updates:
        5. If that doesn't work then you can have a choice of Refresh or Reset from inside the Windows 8 operating system.

          Refresh Your PC

          Refresh is a heavy duty clean of your computer. It leaves your personal data intact, but it will remove programs installed in the classic desktop. You keep any Metro programs that you've installed from the Windows Store. Personal settings are kept. PC Settings set back to defaults.

          Reset Your PC

          Reset is like a factory reset. It brings your computer back to the way it was when you received it when it was new. All the programs will have to be reinstalled and all of your personal data is gone. You'll need to backup any data that you don't want to lose before doing this. You can either remove the files or you can remove the files and scrub the hard drive. Fully cleaning the drive is more of a security step than a troubleshooting or repair one.

      2. If you can't get into the operating system at all, then please try method II

Method II
  1. Can you enter the Start Up Options screen?

    • Using the Advanced Startup Options in Windows 8 on a Dell PC

      1. If you can enter the options screen then please :

        1. Select Troubleshoot

        2. This gives you the choice of Refresh, Reset or Advanced Options

          Refresh Your PC

          Refresh is a heavy duty clean of your computer. It leaves your personal data intact, but it will remove programs installed in the classic desktop. You keep any Metro programs that you've installed from the Windows Store. Personal settings are kept. PC Settings set back to defaults.

          Reset Your PC

          Reset is like a factory reset. It brings your computer back to the way it was when you received it when it was new. All the programs will have to be reinstalled and all of your personal data is gone. You'll need to backup any data that you don't want to lose before doing this. You can either remove the files or you can remove the files and scrub the hard drive. Fully cleaning the drive is more of a security step than a troubleshooting or repair one.

          Advanced Options

          This takes you through some other options, such as restoring a system image, if you have one prepared

      2. If you can't get past the BIOS, then please try method III

Method III

If your issue is at the BIOS level, then please follow the example guide below.


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3. Instructions to resolve the 2012 MS KB QFE 2756872 Issue

Systems Impacted by this issue :
Resolution
Note: You will require Windows 8 OS Media or a Windows 8 USB key or a Direct USB Key to carry out the steps below.
  1. Ensure the Windows 8 OS Media is inserted or Windows 8 USB key is plugged in before entering BIOS.

  2. Press F2 at the Dell Logo to enter BIOS or System Setup and click Advanced

  3. Set SATA Mode to AHCI

Note: If you are using the Direct USB (DUSB) Key, SATA mode needs to be set to ISRT as the DUSB key contains the ISRT 'inf' file while installing the OS
  1. On the 'Boot' tab set 'Boot List Mode' to UEFI

  2. Set Secure Boot to Disabled

Note: Use ODD as the Boot Option Name, if you are using Windows 8 Bootable DVD or USB as the Boot Option Name if you are using Windows 8 USB Key or Windows 8 Direct USB Key
Adding a Boot Option when using a Windows 8 Bootable DVD

Note: Do not make any changes to the list for Win 8 DVD, USB Key or Direct USB Key
  1. Click Add Boot option and follow the instructions as mentioned below :

    1. Navigate to the Boot Option Screen (as shown in the picture above)

    2. Press Tab to move the cursor to the next line

    3. The 'File System List' will automatically be selected depending on the Windows 8 Boot Media used

    4. Press Tab to go to the next line

For adding a File Name (EFI Boot Selection)

Note: If you select Refresh and it says that the Drive is Locked, choose Reset by going back to the previous options
  1. Add EFI Directory and then Boot Folder (as shown in the picture above)

  2. Select BOOTX64.EFI boot file and Confirm Changes

  1. Once complete, you will see the boot option created on the UEFI Boot Screen in BIOS

  2. Save changes and exit the BIOS

  3. At the Dell logo press F12 and select the Boot option

  4. Now you would see the Win 8 Installation Screen asking for Language Selection, Click Next

  5. Click Repair below Install

  6. Select Troubleshoot

  7. Click Refresh or Reset

  8. After the Reset or Refresh Option, you will see the initial Out of Box Setup Screen and then Back on to the Windows 8 Desktop

  9. At this point you need to Update the BIOS to the latest version available in the Support Site. As per the notebook model, select the hyperlink for BIOS Update below.

    Note: Refer to the Dell knowledge-base article What is BIOS and How to Download and Install the latest BIOS? for more information on how to update the BIOS.
    Note: System BIOS may get corrupted if the BIOS downgrade procedure is not completed succesfully.
    A corrupt BIOS is one of the possible causes of your PC unable to complete POST or some times even boot into the operating system.
    If your Dell PC or tablet supports BIOS recovery, you can recover the corrupt BIOS by using the BIOS recovery method on your Dell PC or tablet. Refer to the Dell knowledge-base article BIOS Recovery options on a Dell PC or Tablet for more information.
  1. Once the BIOS Update is Complete, the system would boot to the Win 8 Metro UI screen

  2. Open Control Panel, Select Programs and then Installed Updates. Check if MS KB QFE 2756872 is installed :

    1. If the above QFE is not found, install it from the link below

    2. Choose the 64 bit Version (162.8MB)

    3. The system will restart automatically multiple times during installation, avoid pressing any keys

    4. Once the installation is complete, the system will return to the Windows 8 Metro UI screen


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4. Additional Information:

If the information above hasn't resolved your issue, then you may want to check out the articles listed below :

Are you sure it's an update issue? If not please check the links below for further articles on issues that stop your system from starting up :


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Article ID: SLN171014

Last Date Modified: 07/24/2017 04:47 AM


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