How to Setup a Mobile Broadband Card Using the Dell ControlPoint Manager Software

How to Setup a Mobile Broadband Card Using the Dell ControlPoint Manager Software


Article Summary: This article provides instructions on how to create a Mobile Broadband profile using the Dell™ ControlPoint™ connection manager software.

Table of Contents:

  1. Create a Profile Using the Dell ControlPoint Connection Manager Software and Check the Status
  2. How to Find the ICCID, IMEI, ESN or MEID Number of the Mobile Broadband Adapter
  3. How to Find Out Which Mobile Broadband Adapter Is in Your Dell™ Computer
  4. How to Download and Install the Latest Dell™ Mobile Broadband Adapter Driver


Issue 1: Create a Profile Using the Dell ControlPoint
Connection Manager Software
and Check the Status
  1. Click Start: (in Windows® Vista and Windows 7) (in Windows® XP).

  2. Click All Programs.

  3. Click Dell ControlPoint.

  4. Click Connection Manager.

  5. Click
    Dell ControlPoint Connection Manager.

  6. Click Profiles.

  7. Click Add.

  8. Check the box to the left of To create a Location Based Profile, enter the profile name and enter a location name.

  9. Make sure the box to the left of Choose the type of network connections you want to configure is checked.

  10. Check the box to the left of Mobile Broadband.

  11. Click Next.

  12. On the Location Profile Name page, click Next.
    • For information on the other options shown refer to the Help Files.

  13. Enter a connection name to the right of Connection Name:.

  14. Using the drop down menu to the right of Copy Profile From: select your Mobile Broadband profile.

  15. Click Copy.

  16. Click Finish.
    Note:

  17. Click Done

  18. Click Connection Status

  19. Using the drop down menu next to Connection: select Mobile Broadband.

  20. Using the drop down menu under Mobile Broadband select the profile just created

  21. Click Connect or Activate.


Look at the Mobile Broadband Connection icon and click the matching icon below.


Figure 1: The Mobile Broadband Adapter is Connected at the Highest Speed


Figure 2: The Mobile Broadband Adapter is Connected at the Lower Speed


Figure 3:The Mobile Broadband Adapter is Disconnected


Figure 4: The Radio is Off


Figure 5:The SIM Card Cannot be Located


Figure 6:The Mobile Broadband Adapter is Disabled


Figure 1: The Mobile Broadband Adapter is Connected at the Highest Speed

The computer is connected to the Mobile Broadband network at the highest speed possible and has a strong signal.

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Figure 2: The Mobile Broadband Adapter is Connected at the Lower Speed

The computer is connected to the Broadband network at the slower speed.
  1. Click Profiles on the left column.

  2. Click Change Settings at the bottom of the window.

  3. Click Mobile Broadband .

  4. Using the drop down menu next to Data Network select Auto.

  5. On the Mobile Broadband window, click OK .

  6. On the Settings window, click OK .

  7. Click Connection status .

  8. For more information on coverage areas and the speed it supports, contact your Service Provider.

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Figure 3: The Mobile Broadband Adapter is Disconnected
  1. Click Connect.

    When the Mobile Broadband adapter does not connect, make sure the computer is in a area that supports Mobile Broadband connection or contact your Service Provider.

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Figure 4: The Radio is Off

This message occurs for two different reasons, either the Dell ControlPoint Connection manager has the radio set to off or the wireless hardware switch is turned off.
  1. Make sure the radio is enabled in the Dell ControlPoint Connection manager.
    1. On the Dell ControlPoint Connection manager, click Profiles on the left column.

    2. Click Change Settings at the bottom of the window.

    3. Click Hardware Switch .

    4. Click Check All.

    5. On the Hardware Settings window, click OK.

    6. On the Settings window, click OK .

    7. Click Device Status on the left column.

    8. Click to check the box next to Mobile Broadband.

    9. To the right of Airplane Mode select Off.

    10. Click Connection status.

  2. Make sure the wireless hardware switch is turned on.
    1. Check the left or right side edge of the computer for a sliding switch with a wireless icon .

    2. Make sure the radio switch looks like (Figure 1) with no red showing.

    Figure 1: Wireless Switch, On Position


    Figure 2: Wireless Switch, Off Position

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Figure 5: The SIM Card Cannot be Located
CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety"
NOTE: Handle components and the SIM card with care. Do not touch the components or contacts on the SIM card. Hold it by its edges.
  1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

  2. Save any work in progress and exit all open programs.

  3. Turn off the computer and all attached devices.
    Note:
    Ensure that the computer is off and not in power management mode. If you cannot shut down the computer using the computers' operating system, press and hold the power button for 10-15 seconds.

  4. When the computer is connected to a docking device, undock it.

  5. Disconnect the computer from the electrical outlet.

  6. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.

  7. Disconnect all other external cables from the computer.

  8. Remove any PCMCIA (PC Card) or ExpressCard form the system.

  9. Close the display and turn the computer upside down on the flat work surface.
    Notice:
    To avoid damaging the system board, you must remove the main battery before you service the computer.

  10. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

  11. Remove the SIM card and reinsert it.
    Note:
    For more information on removing and inserting the SIM card, refer to the Online User's Guide. Click Systems, then the make and model of the computer. Download the Owner's Manual or User's Guide and refer to the Adding and Replacing Parts section.

  12. Install the battery, attach the A/C power and any other peripherals.

  13. Contact your Service Provider to ensure the SIM card is compatible with the Mobile Broadband adapter.
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Figure 6: The Mobile Broadband Adapter is Disabled

Locate the section for the Operating System installed on the computer and follow the instructions to enable the adapter.

In Windows XP:

  1. Click
    start
    then click Run...
  2. In the pop up window type, devmgmt.msc in the Open: box and then click
    OK
    .
  3. Look for Dell Wireless Mobile Broadband MiniCard Modem, right-click the Mobile Broadband adapter and click Enable.

  4. To close the Device Manager window, click the red X in the upper right corner.

In Windows Vista®:

  1. Click Start then click
    Network
    .


  2. At the top of the window, click
    Network and Sharing Center.

  3. Click Manage Network Connections under Tasks on the left-side of the window.

  4. Right-click 3G Connection, then click Enable.

In Windows 7:

  1. Click Start.

  2. In the search box, type dev.

  3. From the list of programs given, click Device Manager.

  4. Look for Dell Wireless Mobile Broadband MiniCard Modem, right-click the Mobile Broadband adapter and click Enable
  5. To close the Device Manager window, click the red X in the upper right corner.
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Issue 2: How to Find the ICCID, IMEI, ESN or MEID
Number of the Mobile Broadband Adapter
  1. Click Start: (in Windows® Vista and Windows 7) (in Windows® XP).

  2. Click All Programs.

  3. Click Dell ControlPoint.

  4. Click Connection Manager.

  5. Click
    Dell ControlPoint Connection Manager.

  6. Click Troubleshooting.

  7. Click View hardware details.

  8. Use the drop-down box to select the Dell™ Wireless Mobile Broadband Mini-Card.
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Issue 3: How to Find Out Which Mobile Broadband
Adapter Is in Your Dell™ Computer


This article provides information on how to identify the Mobile Broadband adapter installed in the computer.
Note:
Look for "MDM,WRLES" the model number will begin with "DW".

You can also use the Find feature of your browser by clicking Edit, then Find. Enter MDM,WRLES in the text box to find the Mobile Broadband adapter
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Issue 4: How to Download and Install the Latest
Dell™ Wireless Network Adapter Driver


This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

How to Use the Drivers and Downloads Website
Note:
ControlPoint has it's own section on the Drivers and Downloads Website.
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Article ID: SLN289830

Last Date Modified: 03/02/2018 04:18 PM


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