How-To Dell Server : Support Articles for the iDRAC and the CMC

How-To Dell Server : Support Articles for the iDRAC and the CMC

This page provides information on the Dell iDRAC (integrated Dell Remote Access Controller)
It includes support articles and guides to configure, use and troubleshoot this feature.

Note: Information about the iDRAC default password is provided in this article.

iDRAC features

How to setup and manage the iDRAC or CMC? - SLN306877
This article provides information on how to setup and manage your iDRAC or CMC for Dell PowerEdge Tower, Rack and Blade Servers.

How to use the Virtual Media function? - SLN296648
The virtual media allows seeing the video output like if a screen were directly attached to the server. The local mouse and keyboard are also working in the virtual media session. It acts like a KVM, USB key and drives can be remotely mounted.

Online Simulators for iDRAC, CMC and Lifecycle Controller - SLN303941
Discover and learn how to manage the iDRAC with the simulators. The article provides links to simulators of the internal Dell Remote Access Controller (iDRAC), the Lifecycle Controller (LCC) and the Chassis Management Console (CMC), available on

How to update a firmware through the iDRAC interface? - SLN292363
Updating firmware is a common step for solving several issues and improve performances. Before updating the firmware, make sure that you have downloaded the matching Windows (32x or 64x) Dell Update Package (DUP) to a location on the local system, from which you open the iDRAC GUI.

iDRAC Troubleshooting

Best practices to update iDRAC from 1.x to latest version 2.x on PowerEdge Servers
Update the iDRAC annd the LifeCycle Controller to the latest version can solve memory, hard drives, power and many other issues. When the iDRAC version is too old, it might be required to update via intermediate versions.

How to generate servers logs with the iDRAC? - SLN305828
Dell PowerEdge servers provide several hardware reports that can be viewed and exported via the iDRAC. These logs are useful for troubleshooting in case of an incident.

How to do a soft reset of the iDRAC? - SLN305793
When the iDRAC stops responding, a good action to try is to reset the iDRAC. The server will keep running and the configuration is preserved. It is also possible to reset the configuration to factory settings using the "Command Line Utility".

How to manage an iDRAC license via the web interface? - SLN305798
Before and after a replacement of the system board or when upgrading the iDRAC license for enabling more features, license management is necessary. The easiest way to do this is using the iDRAC interface.

How to configure iDRAC email Alerts? -SLN156467
This article provides information about how to configure iDRAC email alerts so they are not rejected by mail servers.


How to export all iDRAC licenses of PE Servers from OpenManage Essentials - SLN302878
With OpenManage Essentials (more information in the management tab) it is possible to extract all the iDRAC licenses in XLM format from the monitored PowerEdge.


How to update the M1000E components from the CMC Web Interface? - SLN156491
The M1000E chassis and PowerEdge Blades can be updated using the chassis management card (CMC).

How to generate logs from the M1000E CMC? - QNA25813
This article explains how to generate M1000E logs with the help of Putty.


The first video explains the "Initial Setup of the Dell iDRAC". It applies to version 7 or iDRAC 8.
The second video explains how to hard reset the iDRAC from a Windows Operating System.

The Dell Lifecycle Controller provides advanced embedded systems management. Here is a collection of video around the LCC:

Need more help?
Find additional PowerEdge and PowerVault articles
Watch Part Replacement Videos for Enterprise products

Visit and ask for support in our Communities

Create an online support Request

Article ID: SLN300677

Last Date Modified: 04/18/2019 10:18 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.