Optical Disk Drive is unable to eject the disc

Optical Disk Drive is unable to eject the disc



This article has information on how to troubleshoot issues related to the CD, DVD or Blu-ray drive on your Dell Desktop or Laptop computer. The instructions below will help you diagnose and resolve issues if your CD, DVD or Blu-ray drive is unable to eject the disc.

Table of Contents:

  1. Symptom
  2. Troubleshooting steps

Symptom

The CD, DVD or Blu-ray drive on your computer may not be able to eject the disc.

Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to eject a disc. The instructions will help you resolve the problem in some instances if the drive has not failed completely.

The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different.

The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP):

  • Microsoft Windows 10
  • Microsoft Windows 8 or 8.1
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP

Troubleshooting steps

Click on the troubleshooting steps below for more instructions. If the issue is not resolved, proceed to the next troubleshooting step.

  1. Eject the disc within the Operating System
  2. Manually eject the disc within System BIOS
  3. Use the emergency eject option (tray-load drives only)
  4. Install or Update the Dell Quickset drivers (slot-load drives only)
  5. Close the CD/DVD playback or recording software
  6. Install the latest BIOS update on your computer
  7. Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive)

Eject the disc within the Operating System

Windows Explorer or File Explorer has an option to eject the CD/DVD tray manually within the Operating System. To eject the tray within the Operating System, follow these steps:

  1. Press the Windows key + E to open Windows Explorer or File Explorer.
  2. Click on Computer or My PC on the left pane of the window.
  3. Right-click on the CD/DVD/Blu-ray drive icon and select Eject.
Back to Top

Manually eject the disc within System BIOS

To better isolate if the issue is caused by the drive itself or some 3rd party application which may be causing the issue, you can try to eject the tray from within the System BIOS. To eject the tray within the System BIOS, follow these steps:

  1. Restart your computer and tap the F2 key while it is restarting.
  2. Once you are in the SystemBIOS screen, press the Eject button of your CD/DVD/Blu-ray drive. For instructions on where to find the Eject button on your computer, refer to Dell Knowledge base article, Instructions to Download and View Manuals.
  3. If the tray eject is successful within the System BIOS, restart the computer and boot into the Operating System.
    If eject doesn't work within the Operating System, proceed to the next troubleshooting step.
  4. If the tray eject is unsuccessful within the System BIOS, contact Dell Technical Support for In-warranty repair options.
Back to Top

Use the emergency eject option (tray-load drives only)

You can manually eject the tray of the optical drive using a paperclip. This is applicable for computers with tray-load drives only.

  1. Turn OFF your computer.
  2. Unfold the paperclip until there is at least 1 to 2 inches (2 to 5 cm) that is straight.
  3. Directly under or above the drive bay door (the part that "ejects" the disc) there should be a very small pinhole.
    Desktop Optical Disk Drive
    Figure 1: Optical Disk Drive (Desktop)
    Drive Status LED
    Emergency Eject
    Eject Button


    Laptop Optical Disk Drive
    Figure 2: Optical Disk Drive (Laptop)
    Drive Status LED
    Eject Button
    Emergency Eject
  4. Insert the paperclip into the pinhole and push it in gently. Remove and reinsert the paperclip as often as needed to eject the drive bay enough to grab a hold of it.
  5. Slowly pull on the drive bay until it's fully retracted. Take care not to continue to pull if you feel any resistance.
  6. Press the Eject button again to close the tray. (Desktops only)
Back to Top

Install or Update the Dell Quickset drivers (slot-load drives only)

The Dell QuickSet utility provides easy access to configure settings for power management, icon and font size, display brightness, and optical drive tray eject as well as other functions on most Dell Laptop and select Dell Desktop computers.

Refer to the Dell knowledgebase article Drivers and Downloads FAQ to find out more information on how to download and install a driver.

Back to Top

Close the CD/DVD playback or recording software

Some CD/DVD playback or recording software may cause the optical disk drive not to eject. Ensure to close all such applications before trying to eject the disc.

You may also want to look in the System Tray at the bottom-right corner of the screen. If you see an icon that represents the CD/DVD playback or recording software, right-click on the icon and select Close or Exit.

Back to Top

Install the latest BIOS update on your computer

Dell recommends updating the BIOS as part of your scheduled update cycle. Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and software) as well as providing security updates and increased stability.

Refer to the Dell knowledgebase article How to update your System BIOS within Windows for more information.

Back to Top

Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive)

The optical disk drive diagnostic may require you to have certain types of optical media available, such as a CD-RW, DVD-RW, or Blu-ray disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.

To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructions

Note: It is required that you click on the above link on the Dell computer that you are having trouble with. Dell System Detect and Dell SupportAssist application will be installed to run a diagnostic on the devices of your computer. Follow the on-screen instructions to complete the installation if the applications are not available on your Dell computer.

Back to Top

For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows.

Back to Top




Article ID: SLN301118

Last Date Modified: 09/14/2019 10:33 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.