Your data is priceless, and that’s why you’ve chosen to store it on a Dell system. In this Security section, we’ll help you secure your information, and protect your investment using the information in the following articles:
Remove virus, spyware or other malware
Secure my wireless network
Physically secure my Dell computer or monitor
Visit our Security Center for more information on computer security, digital privacy and online safety or view our video on how to protect your system.
Microsoft also provide comprehensive security information on their Safety and Security Center.
For additional help with hardware and software not Dell branded, please visit the website of the manufacture of the hardware or software.
Security is awesome...when your password is working. Which type of password are you having trouble with? Windows Password, Forgotten Password, Dell "My Account" login Password, Administrator Password or Creating a Windows Password Reset Disk.
If you are having problems logging into your Microsoft Account with your password please see our article on Problems with Windows password or Microsoft Account or if the issue is with a newly created account try Newly created Microsoft account does not allow login. If you receive error messages like "Your account has been temporarily blocked" or "Call us overprotective, but we need to make sure you can receive a security code" then the following Microsoft Support options are available to you:Windows 8 and Windows 7 (in English).
You may have a query relating to the Windows 10 upgrade notification in taskbar. Part of the reservation process is the Windows 10 App will appear in the taskbar of your Windows 7, Windows 8 or Windows 8.1 system. You can learn more by visiting www.windows.com/windows10upgrade, Windows 10 FAQ are located off of the main reservation page. It is recommended that you review these to understand the reservation process and requirements. Additionally Microsoft has also launched the Windows 10 forum in Microsoft Community.
WINDOWS 8/8.1 - If you want to know about Windows 8/8.1, here are some articles on general topics:
For how-to's and troubleshooting information on Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
For more information on how to turn the wireless antenna on and off on a Dell Computer, refer to Dell Knowledge Base article How to Turn the Wireless Antenna On and Off on a Dell Computer.
Refer to the Dell Knowledge Base article Identify your Internet Browser and get support for any issues for any additional help.
OFFICE 2010/2007When attempting to locate your product key for Office 2010 you will need to follow these instructions.
These article links provide information on Dell Backup and Recovery: Creating Bootable Factory Backup and a Rescue Disk.
Time to Complete: 20 - 30 Minutes. Here are some informative videos on this topic if you have Windows 7 - How to use System Restore outside Windows 7 (English only) and How to use System Restore within Windows 7 (English only).
MANUAL REINSTALLATION is the most time-consuming and difficult path to restore your computer to factory condition. You will reinstall the operating system directly from the CD or DVD, install the drivers, configure the OS, install critical and recommended updates, and install your applications. Time to Complete: 120+ Minutes. Select your operating system for instructions:
Refer to Dell Knowledge base article, How to replace common parts in your Dell Desktop or Notebook, for help in replacing of common parts for Dell desktops and Notebooks.
The Screen is either too bright, too dim, or has a black space on the top of the screen or bottom of the screen. Select the appropriate option for further instructions - Desktop or Laptop.
Blank Screen or No Video
Either there is no display on the monitor or the screen has horizontal or vertical lines going across it. Select the appropriate option for further instructions on possible resolution - Desktop or Laptop.
Adjusting the Screen Resolution, Icon, or Font Size - Too Small or Too Big
These articles provide information on Windows Video Settings by operating system:
Lines, Fuzzy, Color or Blurry Issues
Try the following steps to resolve these issues:
If your system cannot perform an operating system shutdown:
In this case, the computer can be safely powered off by using the power button. On the next power up, your system may display: "Windows did not shut down successfully." In this case select "Start windows normally" (you do not have to use "Safe Mode").
Changing the Power Plan in Windows
These article details how to change the power plan in Windows, and how to modify various settings for display and sleep/hibernation.
Portable Battery Pack Charge Status Indicators
The charge state of the battery pack is monitored and stored within registers internal to the battery pack electronics. This may be referred to as a fuel gauge. The charge status LEDs on the battery pack indicate the remaining charge in the following manner:
Battery degradation status indication.
Portable system batteries as with all other rechargeable batteries degrade over time. The amount of time the battery will operate the device on a full charge will reduce as the battery ages. This performance loss is also based on the number of times the battery is discharged and charged. Dell portable system batteries provide a way to monitor the degradation. The degradation status will display after holding the battery check button, located on the battery pack, down for more than 3 seconds. The battery pack LEDs will then show overall battery degradation after the charge gauge reports the battery's current charge capacity. The degradation LEDs display the following:
System Battery/Charge LED
The hinge or system battery LED can indicate many battery states. The LED can blink and change color representing the battery's current operational condition. The LED indicates the following states:
Refer to the following Dell Knowledge Base articles for help and information:
Article ID: SLN301684
Last Date Modified: 01/11/2019 11:55 AM
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