Information on the difference between Dell Service Tagged products and Non-Dell Service tagged products can be found at the link below:
To translate your Serial Number to a Service Tag, navigate to Dell Support website.Back to Top
Registering for TechDirect (All Customers)
Register for Dell TechDirect. TechDirect is an easy, convenient and flexible support tool that provides the ability to open and manage Dell support cases and replacement parts dispatches.
For more information, review the TechDirect Info Center.Note: The tool requests a customer number to register; if you do not have a customer number, enter in "Wyse" and the team will provide one for you.
TechDirect enables you to request a "Return to Depot" Dispatch. This is the same as requesting for an RMA. Customers who have the Advanced Exchange Service Entitlement are required to call into Dell Tech Support at this time.
Customers will be required to pass a Desktop training module to self-dispatch (Return to depot/RMA). This training module provides you with helpful information on Dell systems, and how to ship your product to our repair centers properly.
For assistance using the Dell TechDirect program, email the Dell TechDirect team.
Using Service Request Online (Asia, Pacific, Japan customers without TechDirect Capability)
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- From Dell.com/support Product Page from Step 1, select Contact Us.
- Select Technical Support and Create Support Request for the quickest response.Note: APJ customers can also use TechDirect.
Register your product(s) using your Dell Service Tag at the Warranty and Ownership Transfer Portal.
Dell is consolidating the naming structure of its portfolio of Wyse thin clients to make selecting and ordering the right thin client for your business easier than ever. This does not affect the broad portfolio of devices, and the devices that you know and love are still available.
For more information, review our translation guide.Back to Top
For a comprehensive overview on available services for your products, refer to the Warranty and Support Services page.Back to Top
Visit the Wyse Support Download website for access to drivers, firmware, add-ons and updates
Licensed Wyse software and digital Licenses that were available in the Wyse Self Service Portal are now available through Dell Digital Locker. Dell Digital Locker allows you to access licensed software products, download license keys, view software entitlements, and more.
Software titles and product keys available in Dell Digital Locker are:
Access to free downloadable software is now available via the Dell File Download website.
Software titles available at the Dell File Download Site are:
Article ID: SLN304228
Last Date Modified: 06/07/2018 11:37 AM
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