As part of the Wyse.com to Dell.com transition we have migrated away from the Appservices.Wyse.com Free Download Application with Dell’s standard https://www.dell.com/support/.
Dell has been communicating this change on the login page of AppServices.Wyse.Com for 6 months to ensure that customers were aware of this change.
As we complete the transition of Wyse to Dell Wyse we have only migrated support files for Dell Wyse products that have been sold on or after Jan 1st, 2014 and have not gone End of Service Life(EOSL).
Question: How do I get support or access support files for my product that is Out of Warranty / End of Service Life?
For any Dell Wyse product that is Out of Warranty or End of Service Life, Dell offers multiple methods of receiving answers to your questions via the following:
Forums: Here you can search a vast pool of existing threads and you can also post a detailed inquiry where the community representatives can review and suggest potential fixes. - Wyse Forums
Tech Center: Here you can find blogs, wikis, and whitepapers. - Tech Center for Wyse
Videos: - Wyse video series on YouTube
Twitter: - @DellCaresPro https://twitter.com/DellCaresPRO / @DellCares https://twitter.com/DellCares – For our consumer products
Dell Sales: - Contact a Dell Sales Representative to discuss options – Dell Sales
Question: I navigated to Dell.com/Support and was not able to find the files I need for my IN WARRANTY PRODUCT.
Customers with an IN WARRANTY Dell Wyse product that are unable to find support files that they need should contact a Dell Technical Support Representative for Assistance.
Follow guidance below to Translate your Serial Number into a Dell Service Tag prior to contacting Dell Technical Support.
Navigate to Dell.com/Support to find your In Region Contact Numbers.