Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller

Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller


This article provides information about exporting the Tech Support Report (TSR) / SupportAssist Collection and the RAID controller log via the Lifecycle Controller of Dell PowerEdge servers of generation 12 and 13.

For log creation via the integrated Dell Remote Access Controller (iDRAC), please refer to Export Support Assist Collection and RAID Controller Log via iDRAC 7 + 8 .

Notes:
1. iDRAC7 firmware must be at least 2.10.10.10 to offer the option of creating a RAID controller log.
2. Since iDRAC firmware version 2.30.30.30 the former Tech Support Report is called SupportAssist Collection.

Steps:

  1. Boot the server and press F10 to enter the Lifecycle Controller.

  2. Select "Hardware Diagnostics" from the left-hand frame and select "Export SupportAssist collection’ as shown below.
     LCC Hardware Diagnostics
    Figure 1: Hardware Diagonstics

  3. This takes you to the Terms and Conditions screen, click the box to agree then click Next at the bottom of the screen.
     LCC Terms and Conditions
    Figure 2: Terms and Conditions

  4. Be sure to select Hardware and RAID Controller Logs (or OS and Application Data if needed), then click Next at the bottom of the screen.
     LCC Log Selection
    Figure 3: Log Selection

  5. Insert an USB drive or select the appropriate Network Share and enter the location data. Then click Next at the bottom of the screen.
     Log Export Destination
    Figure 4 : Log Export


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Article ID: SLN304272

Last Date Modified: 05/13/2019 03:56 AM


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