Exporting a SupportAssist Collection on a PowerEdge Server of 12th or 13rd generation using an iDRAC 7 or 8 is described in a separate article.
To access the documentation for your iDRAC, go to www.dell.com/idracmanuals, click on your iDRAC generation, then the installed firmware version and then Manuals & documents.
If the iDRAC Service Module (iSM) is installed and running in the host operating system, you can manually generate the SupportAssist Collection including OS information. The iDRAC Service Module invokes the appropriate OS collector on the host operating system, collects the data, and transfers to iDRAC. You can then save the data to the required location. To generate the SupportAssist collection manually:
After logging into the iDRAC web interface, go to Maintenance (Fig.1)
Then choose tab SupportAssist (Fig. 1).
Click Start a Collection (Fig. 1).
Fig. 1: iDRAC 9 GUI
Data to Collect: Select the data sets to be included in the Collection or leave the defaults which are already selected. Please collect OS and Application Data upon request from technical support.
Collection Preferences: You can select data sets that need to be filtered for Personally Identifiable Information (PII) (Fig. 2).
Fig. 2: Collection Preferences
Select the destination where Collection needs to be saved.
Click Collect to proceed with Collection generation.
Accept the End User Level Agreement (EULA) to continue the process.
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Article ID: SLN306670
Last Date Modified: 05/13/2019 03:56 AM
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