Dell Troubleshooting Tool

Dell Troubleshooting Tool

Dell Troubleshooting Tool
Figure 1: Configure ICMP Settings

Dell Troubleshooting Tool
Figure 2: Network Share Test

Dell Troubleshooting Tool
Figure 3: iDRAC Jobs

Why do I want to use this tool?

Dell Troubleshooting Tool enables you to gather information about problems that may occur while using OpenManage Essentials . This tool can be used to diagnose discovery-related problems that may occur while connecting to managed nodes using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on. This tool also helps you to verify the SMTP specific settings, SNMP trap listening, SNMP trap forwarding, and TCP/UDP port availability. You can also use the tool to diagnose issues that may occur while updating patches through in-band method and also verify connectivity issues that may occur during deployment using a network share. This tool also includes several other tests that enable you to verify issues that may occur while using OpenManage Essentials. For more information, see the tool’s Help and readme file.

Download the standalone Dell Troubleshooting Tool from the OpenManage Essentials page (latest, January 30, 2018). Prior versions can also be found.


The following are some example use cases:

  • You are either unable to discover a supported device in OpenManage Essentials or the device is classified as an unknown device while using SNMP protocol. Run this tool and select the SNMP protocol, specify protocol specific settings, and provide remote system IP Address. For Dell PowerEdge servers, verify whether the tool provides Server Administrator version in the result area for a successful test (using the SNMP Protocol for an in-band server discovery).
  • You can verify if you can ping a remote device (using Ping/ICMP protocol) and also check if you can resolve the host name of the device from the management station (using Name Resolution protocol).
  • You can verify if the Dell OpenManage Server Administrator services are running on a remote device (using Services protocol).
  • You can check warranty status of any Dell server (using Service Tag).
  • You can execute a command on the remote system and verify its output.
  • You can listen to incoming SNMP traps.
  • You can use this tool to forward test SNMP traps.
  • You can use this tool to verify the SMTP settings to ensure that OpenManage Essentials can successfully run the Alert Emails action.
  • You can use this tool to verify the availability of the local or remote ports.
  • You can identify the user groups of the active user.
  • You can view or delete the pending system update jobs in an iDRAC.
  • You can verify connectivity to the deployment file share.

About Dell Troubleshooting Tool:

Using this tool you can gather more information about failures and issues with the discovery of the network devices (for example, Dell servers, clients, or any other network resources) in Dell OpenManage Essentials.

Dell Troubleshooting Tool also has the ability to verify Emails, SMTP settings, check for the availability of ports, run a command on a remote device, send and listen for SNMP traps, check warranty status, verify connectivity issues to a network share and iDRAC while deploying files.

Dell Troubleshooting Tool has tests that you can use to debug issues during in-band system update, find detailed information about iDRAC jobs or delete iDRAC jobs, and verify the IP address formed during out-of-band system update.

This tool is optional and is only required if you want to debug issues. The tool is also available as part of the OpenManage Essentials installer media. The tool helps you identify the issue. However, you have to manually resolve the issue outside of the tool.

Installation Requirements:

Troubleshooting Tool is a 64-bit application that requires the following
  • Supported Operating System
    • Windows Server 2016 Standard and Datacenter Edition
    • Microsoft Windows Server 2012 R2
    • Microsoft Windows Server 2012
    • Microsoft Windows 2008 R2 SP1
    • Windows 8.1 (x64)
    • Windows 8 (x64)
    • Windows 7 (x64)
  • Microsoft .NET framework 4.5 or later
  • You should have write permission on the folder where you have installed this utility. This is required to execute the require tests and show the results successfully
  • You require administrator permissions to run the tool executable
Please review the readme file after you install the utility.

Troubleshooting tool Videos:

YouTube Video : Troubleshooting tool Videos

Article ID: SLN311059

Last Date Modified: 09/05/2018 06:07 AM

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