Create a Remote-DSET via iDRAC7

Create a Remote-DSET via iDRAC7

If it is not possible to install OMSA on the system, there is an option to get a Remote-DSET via the iDRAC7. This works with Dells G12 server and later.

You'll need a management system where DSET is installed with „Collector" option. Afterwards you areable to collect the reports.
Note: It is required that the systems iDRAC7 is setup correctly and an IP-Address is set. Additionally the SSH services have to be activated (default on).

Find the latest DSET downloads here:

DSET – Dell Server E-Support Tool for Dell Servers

In our example we're using a Windows based mashine.

Installing DSET

Run the downloaded file (elevated rights recommended).

Click Next on the first screen.

Installing DSET
Figure 1: Installing DSET

Choose „Install DSET".

Install DSET
Figure 2: Install DSET

You must not change any options, just use the default settings.

It is also possible to just install the Remote Provider services.

Click Next to run the installation.

Remote Provider services.
Figure 3: Remote Provider services.

After the installation has finished open the command shell with elevated rights.

command shell with elevated rights.
Figure 4: Command shell with elevated rights.

First check if a connection is possible. Simply ping the remote system.

remote system
Figure 5: Remote system

Now navigate to the DSET folder using the cd (change dir) command.

Heres the default path:

C:\Programme (X86)\Dell\AdvDiags\DSET\bin

Use the following command line to retrieve the RemoteDSET:

DellSystemInfo.exe -s IP_der_iDRAC -u root -r c:\

You are now prompted for the iDRAC password (default „calvin")

Now navigate to the DSET
Figure 6: Now navigate to the DSET

Now a file named will be created on drive c:\

 Dell Support Agent
Figure 7: Dell Support Agent

This file can help while troubleshooting, in cases of errors send this file over to your Dell Support Agent.

If you wish to unzip the file for yourself use „dell" when you're prompted for the password.

Exporting the Hardware Event Log via iDRAC WebGUI

Exporting the Hardware Event
Figure 8: Exporting the Hardware Event

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Article ID: SLN311142

Last Date Modified: 08/24/2018 10:21 AM

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