1) Why is the driver cab not having any Bluetooth drivers although the device supports it?Bluetooth radio support comes with various devices and you would primarily see it with the WIFI cards. The Bluetooth driver isn’t included because they aren’t compatible with the INF-centric installation that is used by SCCM/MDT etc. Our driver cabs are primarily provided for automated deployment through software packages like SCCM/MDT …
4) Why did my deployment of Windows 7 fails with the error message, "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." OR I have components that didn't install drivers that are in my driver package?example error in setuperr.log (from %windir%\Panther) shows the following failure information:
6) I have installed Microsoft Windows 7 operating system. In the device manager I can see a yellow bang and the device id is shown as ACPI\MSFT0101. What driver am I missing?
A: With the introduction of TPM 2.0 Microsoft has released a hotfix, to support the new TPM modules for, Microsoft Windows 7 OS variants. The ACPI recognizes this device as ACPI\MSFT0101. The KB article and hotfix is available as of this writing at the below link
7) How to get native NVMe support for Windows 7?
A: If your platform supports NVMe for PCIe and the operating system is Microsoft Windows 7, it will need a hotfix to provide native support for NVMe for PCIe.
Below URL provides the advisory...
However installing this KB can also present a BSOD. Microsoft has provided a fix for this issue. Please refer below URL for the hotfix, for the STOP error (if you might see one) after installing KB2990941
8) Some Win10 drivers don't import correctly into SCCM 2012 SP2 or SCCM 2012 R2 SP1?
A: There is known issue for Windows 10 Driver Import in SCCM 2012 SP2\R2SP1. To resolve this, you must apply the KB: KB3074857
9) Is there anything special I need to do to prepare for Windows 10?
A: Yes, to properly prepare your systems for Windows 10, update the platform BIOS with latest update. The system components below are not supported with Windows 10, updating to latest BIOS will not show these devices in device manager
Intel(R) Rapid Start Technology Application
Intel(R) Smart Connect Technology Application
For Windows 10 deployment using SCCM, follow the blog: System Center Configuration Manager Team Blog.
10) Some drivers are missing from the Win10 cab. Where do I get them?
A: Some drivers are only available through Windows Update and some are yet to be released and will be included in a future cab.
11) I am using Microsoft Windows 7 x64 operating system. One of the driver updates gets installed but there is a yellow exclamation mark seen on device manager. In another case the same driver is not installed at all and the logs complain a digital signature issue. Is this possible that driver cabs contain drivers that are not digitally signed?A: Drivers are tested for being digitally signed well before they are made available to dell.com/support. They again go under rigorous testing before they are included in the driver cab. There are so many reasons why the system would complain that drivers are not signed. Ensure that the operating system’s certificate enrollment policy is not switched off. If you are connected to a domain then the enrollment pulls certificate information from the domain controller if configured so. There are this and many other settings to ensure the system "understands" the digital signature.
12) Why is there an exclamation mark present on the device manager, for Intel 8260 Bluetooth device , after installation?
A: The latest versions of Bluetooth drivers provided for Intel 8260 Bluetooth modules may present an exclamation mark on device manager after install. This is because the driver tries to update the firmware and while doing so it looks for some related files in C:\ drive specifically. We are working with Intel on the bug-fix and we expect to bundle the fix in our upcoming driver cabs. Meanwhile, the work around is to force deployment of the Operating system to C:\ drive.
SCCM users can refer the below link to force installation of the Operating System to C:\ drive.
For others who already have an OS deployed to a drive other than C:\ the below command could help
e.g.) subst c: d:\
Above command would make all references made to c:\program files\Intel, in an application, get redirected to d:\program files\Intel
13) Why is the Intel Phi co-processor driver not included in T7610/R7610/T7910/R7910 driver cabs?
A: Advanced workstations - T7610/R7610/T7910/R7910 provide support for Intel Phi co-processor card. However we do not provide factory Install or driver cab support for these drivers. Drivers won't be included in driver cabs for Windows 7, Windows 8, Windows 8.1 and Windows 10 operating systems. Inclusion of the drivers have presented BSODs in the past. Also to actually put this device to use one will have to install the entire MPSS software stack provide by Intel. MPSS should also install the necessary drivers required for this device to function. This driver is also available from dell.com/support for the respective products.
14) My driver installation fails. The error in setup log suggests it has timed out. What would be the cause?A. There are two cases of timeout one that is due to delayed activity of the co-installer supplied with the driver and second due to driver signature checking related activity. For the former, we would usually provide you with a better solution in the subsequent release of our cab. For the latter, Microsoft has already documented this fact. Please refer to below KB article.
Answer: Windows 7 USB driver stack is built to support USB 2.0 only. However USB 3.0 option was provided to vendors. Hence the entire USB 3.0 stack including support for innate USB 2.0 stack is provided by the vendor of the device through the driver they provide. Therefore for Windows 7 it was required that a switch be made from USB 2.0 to USB 3.0 as there was no direct support for USB 3.0. This is achieved by the iusbhcs.sys component provided in the Intel driver package. However it is also a requirement that this driver be installed only via "setup.exe" application or a similar driver installation program. This is against the INF-installation method that is supported by SCCM/MDT or even DPInst and such utilities. We have observed BSODs in case the "HCS" was included and installed via the INF file. Hence we do not pack this component. To achieve full USB 3.0 functionality one would still want to run the setup.exe application that DELL provides via the drivers available in Dell Support (of the format Self-extractable installer executable – DUP).
16) Why does MDT have issues importing Driver Packs?
Unable to import Broadcom Control vault driver to MDT. While importing – user gets a "Length cannot be less than zero; Parameter name: length" error
The latest Control Vault drivers are packaged with both driver and firmware together. And there is a file named "current_version" in the firmware folder without a file extension. MDT does not recognize files without extensions hence this driver import fails.
Broadcom is planning a driver update for addressing this issue. Meanwhile Control Vault applications can be installed as part of Task sequence.
17) Why Dell Command Integration Suit is failing to import some INF files from Display Link Dock Driver?
It is a known issue with Dell Command Integration Suit which will be fixed in next release. As a work around, import the failed drivers manually to Configuration Manger Console and add to the Driver Packages. Kindly refer below URL to import Drivers manually.
18) Why ‘Apply Driver Package’ task is failing with Windows7 OS while installing one of the Drivers with ADK 1607?
Answer:The issue is currently under investigation by Microsoft. The problem seems to be caused by DISM trying to load the registry of the offline OS when it has not finishing unloading the registry from a previous driver install registry load. This issue primarily happens on faster PCs with SSD drives, mainly SSD NVME drives, but can occur on any PC.
Article ID: SLN312106
Last Date Modified: 05/06/2019 04:41 PM
Thank you for your feedback.