Troubleshooting Dell Hardware with Ubuntu on your Dell Desktop or Notebook PC

Troubleshooting Dell Hardware with Ubuntu on your Dell Desktop or Notebook PC



The following article provides information about possible hardware issues you may experience and how to troubleshoot them on a Dell PC with Ubuntu installed as the operating system.


Table of Contents :

  1. Introduction
  2. Video Issues
  3. Startup or other unlisted Issues
  4. Wired Networking Issues
  5. Wireless Networking Issues
  6. Application or Program Issues
  7. Printer Issues

Introduction

The information below takes you through basic troubleshooting of your Dell hardware on your Desktop or Notebook PC. Dell will support your systems hardware under your warranty terms. However for most software issues that require more than an operating system reinstall, you will be directed to community support to resolve your issues. Whilst this article will cover some software issues, they will be used to prove or disprove a fault with the systems hardware.

Note:
Software support is provided by Canonical through the following methods:
Technical Support is provided by Dell :

You will need :

  • Ubuntu Live Media - either on a bootable USB stick or DVD
  • Access to the Onboard Dell ePSA diagnostics

Follow these instructions to create bootable Ubuntu Live Media :

  1. Download the latest Ubuntu LTS image from Ubuntu.com. External Link

  2. Create a bootable USB stick or DVD with the Dell Ubuntu image.

    • Burning a bootable DVD on a working Windows PC (Windows 7 / 8) :

      • Burning a bootable Ubuntu DVD :

        1. Right click on the downloaded ISO image and select Open with > Windows Disc Image Burner.

        2. Select the location of your DVD-RW drive and choose Burn. (I recommend you check the Verify disc after burning option, it will confirm the image has been burned correctly.)

      • Burning a bootable Ubuntu USB stick on a working Windows PC (Windows 7 / 8) :

        1. Download a USB installer such as Pen Drive Linux's USB Installer. External Link

        2. For this particular installer - select Ubuntu from the drop down list.

        3. Click Browse and open the downloaded ISO image.

        4. Choose the USB drive and click Create.

If you have reinstalled Ubuntu at any point or don't know how to run the ePSA diagnostics please check out the articles linked below :

Note: If your system is out of warranty you will be charged for any parts and engineer costs involved. If your system did not ship with Ubuntu installed from the factory - you may be required to return the system to it's original operating system before any further steps can be taken.


Back to Top


Video Issues

  1. Run the onboard ePSA diagnostics on your system. (Press the F12 key rapidly at the Dell Splash screen and select Diagnostics from the onscreen menu.)

    • If the diagnostics pass all tests, then proceed to the next step.

    • If the Diagnostics fail, write down the error code and your authentication code and call in to your local Technical support or go to this online support page Enhanced PreBoot System Assessment to take the issue further.

  2. It looks like a software issue so start the computer using the Ubuntu Live Media. (Press the F12 key rapidly at the Dell Splash screen and select the appropriate boot option from the onscreen menu.)

    • The video issue is not exhibited: It's a software not a hardware issue. The recommended action is an Operating system reinstall as testing with a known good working operating system doesn't see the same problem.

    • The video issue is exhibited: Search online for Video Card Software Troubleshooting in the Ubuntu Communities.


Back to Top


Startup or other unlisted Issues

  1. Run the onboard ePSA diagnostics on your system. (Press the F12 key rapidly at the Dell Splash screen and select Diagnostics from the onscreen menu.)

    • If the diagnostics pass all tests, then proceed to the next step.

    • If the Diagnostics fail, write down the error code and your authentication code and call in to your local Technical support or go to this online support page Enhanced PreBoot System Assessment to take the issue further.

  2. If the system passes the diagnostics then it has passed POST (Power On Self Test) and the issue is an operating system startup or some other unlisted software error. Start the Computer and boot to the Ubuntu Live Media.

    • The system functions properly after booting to the Ubuntu Live Media : The recommended action is an Operating system reinstall as testing with a known good working operating system doesn't see the same problem.

    • The computer does not function properly after booting to the Ubuntu Live Media : Search online for Startup and Boot Troubleshooting in the Ubuntu Communities.


Back to Top


Wired Networking Issues

Please follow the instructions on the article linked below :


Back to Top


Wireless Networking Issues

Please follow the instructions on the article linked below :


Back to Top


Video Issues

  1. Application or Program Problem : Search online for the "Application or Program name" Troubleshooting in the Ubuntu Communities.


Back to Top


Printer Issues

  1. Determine if this is a Dell-branded printer?

    • This is not a Dell™ branded printer: Verify the printer is recognized in Hardware Manager in Ubuntu.

      1. Click System, point to Preferences, and then click Hardware Information. The Device Manager window appears.

      2. Verify that the printer is recognized.

      • The printer is recognized : Contact your printers manufacturer to troubleshoot this further.

      • The printer is not recognized :

        1. Try another power and data cable and another port (USB, Serial, LPT1, etc.)

        2. Try another USB Device, if the printer is connected via USB.

          • Another known good USB device is also not recognized: Contact your local technical support.

          • Another known good USB device works fine: Contact your printers manufacturer to troubleshoot this further.

    • This is a Dell™ branded printer:

      1. Ensure the printer has power.

      2. Start the computer and boot to the Ubuntu Live Media.

      3. Click System, point to Preferences, and then click Hardware Information. The Device Manager window appears. Verify the printer is recognized in Hardware Manager in Ubuntu. If the printer is recognized go to Installing a Dell Laser Printer on an Ubuntu Operating System.

      4. If the printer is not recognized, cycle the power on the printer and attempt to print a test page. If the printer will not print a test page, contact your local technical support to report an issue with the Dell Printer.

      5. Restart the Computer and check again if the printer is recognized.

        • The printer is recognized : Installing a Dell Laser Printer on an Ubuntu Operating System

        • The printer is not recognized:

          1. Try another power and data cable and another port (USB, Serial, LPT1, etc.)

          2. Try another USB Device, if the printer is connected via USB.

            • Another known good USB device is also not recognized : Contact your local technical support.

            • Another known good USB device works fine : Try the printer on another Computer.

              1. The printer does not work on another computer : Contact your local support to report an issue with the Dell printer.

              2. There is no other computer available or the Printer does work on another computer : Installing a Dell Laser Printer on an Ubuntu Operating System

            • A known good USB Cable solves the issue : Replace the faulty USB Cable.


Back to Top





Article ID: SLN77514

Last Date Modified: 11/20/2018 04:03 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.