Endpoint Encryption Errors

Endpoint Encryption Errors


Article Summary:

Symantec Endpoint Encryption Produces Errors With Solid State Drives (SSD)



Table of Contents:

1. Errors being reported with Symantec Endpoint Encryption with a Solid State Drive (SSD)

2. Update Endpoint Encryption


Problem

Errors being reported with Symantec Endpoint Encryption with a Solid State Drive (SSD)


Some users may report errors when attempting to use Symantec Endpoint Encryption with a Solid State Drive (SSD). When attempting to encrypt the drive using AHCI mode, the system will produce an error, usually generating a 0x0000005 error code and failing to encrypt the drive.

This has only been replicated with Samsung and LiteOn SSDs. Due to the nature of the failure, it is assumed to occur with all SSDs


Solution

Update Endpoint Encryption


Earlier versions Symantec Endpoint Encryption are only able to encrypt hard drives in ATA mode. Since SSDs only function in AHCI mode, this error is produced when the software attempts to encrypt the SSD.

Symantec Endpoint Encryption versions 8.2 and later have been updated to handle encryption in AHCI mode. Updating Endpoint Encryption to the latest version should correct this issue.





Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN80544

Last Date Modified: 01/04/2018 07:02 PM


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