SC Storage Customer Notification: Troubleshooting DSM "Error setting up connection" Message During Initial Deployment

SC Storage Customer Notification: Troubleshooting DSM "Error setting up connection" Message During Initial Deployment


During the Deployment of a Storage Center array the installer receives an error stating "Error setting up connection".

DSM Error setting up connection


A log-in prompt will be presented, but will result in the same error.

DSM log in prompt error


If you close and reopen DSM and rediscover the array, it will be discovered via UDP, but will prompt for credentials and give the same error.

DSM credentials error





The initial discovery and configuration is performed using UDP broadcasts and specific IPs are not required to be on the same subnet. However, once the management IPs are configured on the storage system, communication switches to TCP/IP where the IPs must be configured properly. If you receive this error, it is most likely due to one of two possible scenarios.

To determine which is the cause, ping the management IPs for the storage system. If they are pingable, see is the first scenario below. If the are not pingable, see the second scenero.
  1. The array's management ports were configured with an IP address already in use on the network. There are 2 recommended options to resolve.
    a. Change the IP addresses on the other device(s) so there is no conflict.
    b. Contact technical support for assistance in changing the IP addresses on the array. You will need to be at the system with the serial cable that came with the system.
  2. The computer running DSM does not have its IP address on the same subnet as the array's management IP address. The resolution is to configure computer's IP address to be on the same subnet as the storage array.


Article ID: HOW12630

Last Date Modified: 09/14/2019 01:13 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.