Driver Installation Guide for Dell Thunderbolt Dock TB16

Driver Installation Guide for Dell Thunderbolt Dock TB16




Dell Thunderbolt Dock TB16 links all your electronic devices to your laptop PC using a single Thunderbolt 3 (Type-C) cable. When you connect a supported laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each one into the laptop.

Note: You must update your PC’s BIOS and the Dell Docking Station drivers to the latest versions available at the Dell Drivers & Downloads website before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your PC or not functioning optimally.

Dell recommends installing the following BIOS, firmware and drivers step-by-step in the prescribed order to ensure optimal performance.

Note: Administrative rights to the PC are required for Flashing the BIOS and installation of Thunderbolt driver/firmware.
  1. Browse to Dell Drivers & Downloads website
  2. Select your Dell PC by entering the Service Tag or Browse all products
  3. Flash the latest Basic Input/Output System (BIOS) for the PC. This is available in the "BIOS" section
  4. Install the latest Intel Thunderbolt Controller Driver for the PC. This is available in the "Chipset" section
  5. Install the latest Intel Thunderbolt 3 Firmware Update for the PC. This is available in the "Chipset" section
  6. Install the latest Intel HD Graphics Driver for the PC. This is available in the "Video" section
  7. Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section
  8. Install the latest RealTek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section
  9. Install the latest RealTek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section
  10. Restart the PC
  11. After the software update process completes, connect the AC adapter to the TB16 dock first and then attach the Thunderbolt 3 (USB Type-C) cable to the PC before using the docking station

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver and critical updates specific to your PC and docking station. These applications are available for download on Dell Drivers & Downloads website. Pick your PC type from the list or enter the service tag of your PC to get the right version for your PC.

  • The Dell Update application is supported on Dell XPS laptops and Dell Venue
  • The Dell Command | Update application is supported on Dell Precision, XPS and Latitude laptops
Note: Ensure that you connect the Dell Docking Station TB16 to your PC in order for Dell Update to start software updates on your PC
Note: If your PC has a third party anti-virus software running, it is suggested that you disable the anti-virus before running DCU and ensure it isn’t reactivated during the update process.
Note: The latest Dell Update and Dell Command | Update are not capable of updating the Intel HD Graphics Driver to the latest version. Navigate to the Dell Drivers & Downloads website by searching the service tag of your PC. Download and install the latest Intel HD Graphics Driver in "Video" section for your PC.

Article ID: SLN304347

Last Date Modified: 04/09/2019 12:46 PM


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