The following article is a guide on how to check the current firmware version on a Dell wired USB Type-C/Thunderbolt dock.
There are a number of reasons why you would want to know the particular firmware version on a particular device such as a wired dock. These range from confirming the device is running on the latest and best instruction sets possible, to troubleshooting an issue with the device, to making sure you don't try to install an older version of the firmware on a system, than it already has installed.
Firmware is data that is stored on a device's read-only memory (ROM) that consists of programs written by developers to make devices work. Without firmware, most of the devices we use daily wouldn't be able to work. Firmware is the software responsible for allowing our hardware devices to communicate with each other and do what they are supposed to do. Many of the devices that we use today requires that sometimes the manufacturer makes improvements to the programs that run the device (firmware). These improvements are released as firmware updates.
Please connect the wired dock to a compatible notebook system and follow the steps below:
Open a browser and go to the Dell Support site were we will download the latest firmware update for the wired dock:
Go to Browse all products > Electronics & Accessories > PC & Tablet Accessories
Select your dock from the list
Select Drivers and Downloads from the menu down the left side of the page
Ensure the correct Operating System is set to match that on the notebook
Click on the Category drop down box and select Docks/Stands
Select Dell Wired Dock / Docking Monitor Stand (DS1000) firmware update utility from the list and follow the onscreen instructions to download it to your C:/> drive
Open an elevated Command Prompt
Click on the Windows Start icon on your desktop and type Command Prompt
Right click on the Command Prompt icon that appears and select Run as Administrator from the menu
Take it back to a C:\ prompt by running the following command:
Run the following command:
Where 1.0.4_IE_0322018 is the current version of the downloaded firmware update
A message will pop up with the installed firmware. This example is for the WD15 dock and the message lists the following firmware:
Wired Dock EC ... 01.00.00.10
Wired Dock USB PD ... 01.01.08
Cable USB PD ... 00.03.12
Multi Stream Transport (MST) Hub #1 ... 03.10.00.02
Article ID: SLN307861
Last Date Modified: 02/13/2019 04:45 AM
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