SC Storage Customer Notification: SC9000 Reporting Multi-bit Memory Errors When Warm Booting From IDRAC

SC Storage Customer Notification: SC9000 Reporting Multi-bit Memory Errors When Warm Booting From IDRAC


A memory reporting error will occur when an SC9000 is warm booted via iDRAC. The error messages can be seen in the System Event Logs (SEL) from the iDRAC and will be similar to the following:
MEM0001 Multi-bit memory errors detected on a memory device at location(s) DIMM_XX.
PST0090 A problem was detected related to the previous server boot.
CPU0000 CPU 1 has an internal error (IERR).

The cause of this issue is a known issue reported by Intel where memory errors will occur during a warm reset through the iDRAC (which is not typically done or recommended).

Resolution:
A BIOS update that contains new Intel Memory reference code to address Multi-bit and Single-bit DIMM memory errors during boot is implemented in SCOS 7.3.1 and greater. In particular, SCOS 7.3.1 and later includes BIOS version 2.5.5 and iDRAC version 2.50.50.50


Workaround:
Reset the controller through Dell Storage Manager (Recommended) and the memory errors will not occur.


Article ID: SLN313545

Last Date Modified: 09/15/2019 03:14 PM


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