How to find SupportAssist Client version 3.x on Windows 10 systems

How to find SupportAssist Client version 3.x on Windows 10 systems


Please see below some simple instructions to help you locate the SupportAssist tool on your Dell Windows 10 system (applicable for SupportAssist Client version 3.x)


Desktop Shortcut

SupportAssist Client creates a desktop shortcut during installation on Windows 10 systems having versions up to RS2 – version 1703 (with OS build#15063). It means, for RS2 & lower versions, customer will find "SupportAssist" shortcut icon on the desktop (Figure 1) and also find it on Windows Program bar (Figure 2).


Figure 1 - English only


Program Bar

The Dell SupportAssist or SupportAssist icon is created in the Windows program bar (Figure 2) if the build version of Windows 10 Operating system is higher than RS2. SupportAssist doesn’t create desktop shortcut for Windows 10 version RS3- 1709 (with OS build#16299) and above OS versions as they are UWP Apps. This means customers are expected to use SupportAssist App icon from the windows program bar.
Please check for both Dell SupportAssist or SupportAssist in the program bar as this can differ by model of system.


Figure 2 - English only

Desktop shortcut for UWP App

Create desktop shortcuts for the UWP App by the following these steps:

  1. Run dialog (WINKEY + R), type shell:AppsFolder and then click OK to view this folder.
  2. Find an app you wish to create a shortcut for, right-click (or tap and hold on) it, and choose Create shortcut from the pop-up menu that appears.
  3. You’ll be prompted that the shortcut cannot be placed here, and Windows will recommend placing it on the desktop instead. Click Yes.


Which Windows version do I have?

  1. Run dialog (WINKEY + R), type shell:AppsFolder and then click OK to view this folder.
  2. Find an app you wish to create a shortcut for, right-click (or tap and hold on) it, and choose Create shortcut from the pop-up menu that appears.
  3. You’ll be prompted that the shortcut cannot be placed here, and Windows will recommend placing it on the desktop instead. Click Yes.
  4. To find out the version of your operating system, press Windows logo key + R then type "winver" then click OK. (Figure 3)

    identifying your windows version - winver
    Figure 3 - English only

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Article ID: SLN314156

Last Date Modified: 04/30/2019 08:19 AM


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