Sophos, Latitude E6430, Keyboard, Touchpad, USBLEGACY, USB" />
Users of Latitude E6430 with Sophos installed may report the keyboard and touchpad may not respond when resuming from standby.
Table of Contents:
1. Keyboard, Touchpad, and USB not Responsive With Sophos on Latitude E6430
2. Change Power On Authentication settings in Sophos
Keyboard, Touchpad, and USB not Responsive With Sophos on Latitude E6430
Users with the Latitude E6430 and Sophos security software may report that the keyboard and the touchpad are not responding when the system resumes from standby. As a side effect, the USB ports also do not function.
This problem was verified with the Latitude E6430 with Sophos SGN 18.104.22.168.
Change Power On Authentication settings in Sophos
The Power on Authentication (POA) settings in Sophos must be changed to allow the touchpad and keyboard to function.
Settings should be changed to the following :
· USBLEGACY ON
· VESA ON
· USB ON
· ATA OFF
· USB20 ON
· ACPIAPIC OFF
· APIC ON
For instructions on adjusting the settings, please refer to the following Sophos Knowledge Base information :
Article ID: SLN171649
Last Date Modified: 01/22/2013 12:00 AM
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