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How to Troubleshoot SupportAssist Phone Home Data Transfer Errors

Summary: This article explains steps to follow in the event of data transfer errors during SupportAssist phone home processes.

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Article Content


Instructions

This article applies to Dell EMC PowerVault ME Series and SC Series systems.

Review any recent network or environment changes to make sure that they are not responsible for the connection issue.  Typically, if SupportAssist was working and has stopped, something in the environment has changed.

  • First, verify that firewall settings allow outbound communication with ports 22 and 443 from both controller management ports as well as the shared management IP address.  If web filters or proxies are utilized, confirm these ports are not blocked for all three management IP addresses.
  • If your network uses a proxy, verify that the PowerVault ME Series or SC Series system is configured to use the proxy server.  If the proxy requires authentication, verify the username and password are correct and have not expired.

If none of these troubleshooting steps resolve the issue, contact your service provider.

Article Properties


Affected Product
Entry Level & Midrange, Compellent (SC, SCv & FS Series), ME Series, Dell Compellent FS8600, Dell Compellent SC4020, Dell Storage SC8000, Dell Compellent Series 40, Dell EMC PowerVault ME4012, Dell EMC PowerVault ME4024, Dell EMC PowerVault ME4084 , Dell Storage SC5020, Dell Storage SC7020, Dell Storage SC9000, Dell Storage SCv3000, Dell Storage SCv3020 ...
Last Published Date

21 Feb 2021

Version

3

Article Type

How To