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Dual Wireless Features of the KM717, WK717 and WM527 Keyboards and Mice

Summary: The WK717 and WM527 come with dual wireless connections and can connect to multiple device, which can be selected on the WK717 and WM527.

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Article Content


Symptoms


The WK717 and WM527 come with dual wireless connections. Which means each keyboard and mouse have a single RF 2.4Ghz connection and two Bluetooth 4.0 / BLE connections, which can be selected on the WK717 and WM527.
  • KM717 – combination of WK717 (wireless keyboard) and WM527 (wireless mouse)
  • WK717 – Wireless keyboard
  • WM527 – Wireless mouse

Dell Universal Radio Frequency (RF) 2.4Ghz and Bluetooth 4.0 / Bluetooth Low Energy (BLE) Features

  1. Insert the batteries included with the keyboard or mouse. For more information on how to install the batteries, refer to the document that came with the device or browse to the Dell Premier Wireless Keyboard and Mouse KM717 Quick Start Guide or Dell Premier Wireless Mouse WM527 Quick Start Guide on how to install the batteries.
     

  • Locate the wireless USB receiver that came with your keyboard or mouse.
    SLN306140_en_US__1icon Note:

    When buying a keyboard or mouse with a computer:

    • Look in every compartment of the box that the device(s) came in. The wireless USB receiver is small and can be easily over looked. The receiver will have a informational tag attached to help you locate the receiver. Refer to Figure 1 to see the size and shape of the receiver.

    When buying a keyboard or mouse separately from a computer:

    • The wireless USB receiver will be under the keyboard when buying a keyboard or keyboard, mouse combination, and under the mouse when bought separately. The receiver will have a informational tag attached to help you locate the receiver. Refer to Figure 2 for the typical location, size and shape of the receiver.
    SLN306140_en_US__2I_Keybord_Mouse_Receiver_Size_Shape_BD_v6
    Figure 1: Wireless Receive
      SLN306140_en_US__3I_Keyboard_Packaging_Receiver_BD_v6
    Figure 2: Wireless Receiver Location in Packaging

     

    When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboards, but they are not shipped in those locations.

     

  • Insert the wireless USB receiver as shown in Figure 2.

    SLN306140_en_US__4I_Notebook_Wireless_USB_Receiver_Placement_BD_v1
    Figure 2: Wireless USB Receiver Insertion
    SLN306140_en_US__1icon Note: The receiver only goes in one way. When the connector does not seem to fit, adjust the angle or flip it over.
     

  • Make sure the mouse is turned on (Figure 3).
    SLN306140_en_US__6I_Wireless_Mouse_On_Switch_Location_BD_v1
    Figure 3: Wireless Mouse On Switch Location
     

  • Make sure the keyboard is turned on (Figure 4).
    SLN306140_en_US__7I_Wireless_Keyboard_On_Switch_Location_BD_v2
    Figure 4: Wireless Keyboard On Switch Location
     

  • The selection of the wireless mode on the mouse is made by pressing the selection icon on the top of the mouse (Figure 5).
    SLN306140_en_US__8I_Wireless_Mouse_Selection_Switch_Location_BD_v1
    Figure 5: Wireless Mouse Selection Switch Location
     

  • The selection of the wireless mode on the keyboard is made by sliding the wireless mode selector on the front of the keyboard (Figure 6).
    SLN306140_en_US__9I_Wireless_Keyboard_Selection_Switch_Location_BD_v1
    Figure 6: Wireless Keyboard Selection Switch Location
     

  • When using the RF 2.4Ghz connection, you have to use the dongle that comes with the keyboard or mouse.
    SLN306140_en_US__1icon Notes:
    • Make sure the receiver has the Dell Universal symbol SLN306140_en_US__11I_Wireless_Dell_Universal_Symbol_BD_v1 on it.
    • The receiver is not compatible with Bluetooth SLN306140_en_US__12iC_Windows_8_Bluetooth_BD_v1 or Logitech’s Unifying SLN306140_en_US__13I_Wireless_Logitech_Symbol_BD_v1 devices.
    • The Bluetooth on the keyboard and mouse uses a Low Energy (BLE), which only works with Bluetooth devices using the chipset/module 4.0 and above on the computer, also it works best with Windows Operating System 8.0 and above.
    • The wireless keyboard and mouse range is 30 feet (10m) maximum, however the wireless strength can be affected by weak batteries, any other wireless devices nearby, placement of dongle in computer, etc.

 

Common Wireless Failures and Recommendations

My Mouse or Keyboard stopped responding

The Dell WK717 and WM527 should automatically work with the computer when set to the RF 2.4Ghz connection SLN306140_en_US__14iC_Wireless_Dell_Universal_Selection_Option_RF_BD_v1. When the mouse or keyboard fails to work, it could be due to one the follow reasons;

  • Battery
    • Weak batteries.
      Recommended solution: Install new batteries.
  • Wrong orientation of batteries.
    Recommended solution: Check batteries orientation.
  • Make sure the keyboard or mouse power button is set to ON.
  • Wrong selection of wireless mode made on the keyboard or mouse.
    Recommended solution: Check and select the correct wireless connection mode on the keyboard or mouse.
    SLN306140_en_US__1icon Notes:
    • Select SLN306140_en_US__14iC_Wireless_Dell_Universal_Selection_Option_RF_BD_v1 on the keyboard/mouse if you are using the dongle. Resynchronize with Dell Universal Pairing if needed. For more information refer to Dell Knowledge Base article How to use the Dell Universal Pairing.
    • Select SLN306140_en_US__17iC_Wireless_Dell_Universal_Selection_Option_BT1_BD_v1or SLN306140_en_US__18iC_Wireless_Dell_Universal_Selection_Option_BT2_BD_v1 for Bluetooth pairing. Remember which Bluetooth are paired with the system. Selecting the wrong Bluetooth will lead to either keyboard or mouse not functioning. Re-pair the devices, when needed. For more information refer to Dell Knowledge Base article Fix, Connect to and Learn About Bluetooth.
  • Wireless
    • Dongle placement.
      Recommended solution: Reinsert the dongle at the front or side of the system. This is because the system would have shield up and reduce the wireless strength.
    • Bluetooth compatibility.
      Recommended solution: Check system Bluetooth version and OS version. Keyboard and mouse are having Bluetooth Low Energy (BLE) which will not work on Bluetooth chipset/module 4.0 or below on the system/computer. For compatibility of Bluetooth list, please refer to individual product (KM717, WK717 or WM527). It also works best on Windows OS 8.0 and above.
SLN306140_en_US__1icon Note: Sometimes a non-working mouse or keyboard can be caused by other factors like a bad USB port or a bad system Bluetooth chipset or a program crash that could cause the system to hang-up and freezes the keyboard and mouse. For more information troubleshooting USB port issues, refer to Dell Knowledge Base article How to resolve USB port issues.

My Bluetooth keyboard and mouse do not reconnect to my computer after being idle. How do I reconnect my keyboard and mouse?

Select the tab that corresponds to the Operating System installed on your computer, and follow the steps.

 

  1. Reboot the computer or turn your Bluetooth radio off and back on to reconnect your keyboard and mouse.
    SLN306140_en_US__1icon Note: You may need to use another mouse to reboot your computer. Be sure to save any data before rebooting. When you do not have another mouse, you can press and hold the power button down for at least 15 seconds to turn the computer off, but you will lose any data not already saved.

When the Bluetooth radio on your computer is set to "Allow the computer to turn off this device to save power", this could also cause your keyboard and mouse to not reconnect after being idle.

To prevent this issue, perform the steps below to disable the "Allow the computer to turn off this device to save power" option in the Bluetooth radio properties of your computer.

  1. In the Search box, type Device Manager.
     
  2. Touch or click Device Manager (Control Panel) in the list of search results.
     
  3. In the Device Manager, touch or click the arrow to the left of Bluetooth.
     
  4. Touch and hold or right click the Bluetooth adapter.
    SLN306140_en_US__1icon Note: The Bluetooth adapter is not the one that reads Microsoft Bluetooth Enumerator or Microsoft Bluetooth LE Enumerator.
     
  5. Select Properties.
     
  6. Select the Power Management tab.
     
  7. On the Power Management tab, uncheck the box to the left of Allow the computer to turn off this device to save power.
     
  8. Click OK.

 

At times Windows 8(8.1) has an issue with selective power management of attached devices which could make your keyboard or mouse appear locked.

  1. Reboot the computer or turn your Bluetooth radio off and back on to reconnect your keyboard and mouse.
    SLN306140_en_US__1icon Note: You may need to use another mouse to reboot your computer. Be sure to save any data before rebooting. When you do not have another mouse, you can press and hold the power button down for at least 15 seconds to turn the computer off, but you will lose any data not already saved.

When the Bluetooth radio on your computer is set to "Allow the computer to turn off this device to save power", this could also cause your keyboard and mouse to not reconnect after being idle.

To prevent this issue, perform the steps below to disable the "Allow the computer to turn off this device to save power" option in the Bluetooth radio properties of your computer.

  1. Press and hold the Windows (SLN306140_en_US__23iC_Windows_Key_BD_v4) key, and then press the q key.
     
  2. In the Search box type Device Manager.
     
  3. Touch or click Device Manager.
     
  4. In the Device Manager, touch or click the arrow to the left of Bluetooth.
     
  5. Touch and hold or right click the Bluetooth adapter.
    SLN306140_en_US__1icon Note: The Bluetooth adapter is not the one that reads Microsoft Bluetooth Enumerator or Microsoft Bluetooth LE Enumerator.
     
  6. Select Properties.
     
  7. Select the Power Management tab.
     
  8. On the Power Management tab, uncheck the box to the left of Allow the computer to turn off this device to save power.
     
  9. Click OK.

 

At times Windows 7 has an issue with selective power management of attached devices which could make your keyboard or mouse appear locked.

  1. Reboot the computer or turn your Bluetooth radio off and back on to reconnect your keyboard and mouse.
    SLN306140_en_US__1icon Note: You may need to use another mouse to reboot your computer. Be sure to save any data before rebooting. When you do not have another mouse, you can press and hold the power button down for at least 15 seconds to turn the computer off, but you will lose any data not already saved.

When the Bluetooth radio on your computer is set to "Allow the computer to turn off this device to save power", this could also cause your keyboard and mouse to not reconnect after being idle.

To prevent this issue, perform the steps below to disable the "Allow the computer to turn off this device to save power" option in the Bluetooth radio properties of your computer.

  1. Click Start.
     
  2. In the Search box type Device Manager.
     
  3. Touch or click Device Manager.
     
  4. In the Device Manager, touch or click the arrow to the left of Bluetooth.
     
  5. Touch and hold or right click the Bluetooth adapter.
    SLN306140_en_US__1icon Note: The Bluetooth adapter is not the one that reads Microsoft Bluetooth Enumerator or Microsoft Bluetooth LE Enumerator.
     
  6. Select Properties.
     
  7. Select the Power Management tab.
     
  8. On the Power Management tab, uncheck the box to the left of Allow the computer to turn off this device to save power.
     
  9. Click OK.

Article Properties


Affected Product

Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Premier Wireless Mouse WM527

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution