This article will provide information when CMG Shield delayed activations display as Dell endpoints in the Server UI.
Dell Data Protection | Encryption
When using delayed activations on a CMG Shield, the endpoint inventory upload and activation information will incorrectly identify the Shield as a Dell Data Protection Shield.
The error in the CMG Shield log will be:
The client will activate but in the Shield logs or the server UI, the endpoint will display as a Dell Shield.
To work around this issue, upgrade to Shield for Windows v220.127.116.1122, v18.104.22.16843 or later which resolves the issue.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Identificación del artículo: SLN298989
Última fecha de modificación: 06/27/2018 07:46 AM
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