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Article Number: 000131343

Absolute System Requirements

Summary: System requirements must be met when installing Absolute.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

System requirements must be addressed before installing Absolute.

Affected Products:

Absolute

Affected Operating Systems:

Windows

Cause

Not applicable.

Resolution

Absolute system requirements vary between the Endpoint agent and Console. Click the appropriate tab for more information.

Absolute endpoints have specific Network, Hardware, Software, and Language requirements. Click the appropriate section for more information.

Network
Destination Protocol Port Description
search.namequery.com HTTP/TCP 80 Absolute agent communication for Windows and Mac
search.namequery.com HTTPS/TCP 443 Absolute agent communication for Windows and Mac
search2.namequery.com HTTP/TCP 80 Data Delete & Device Freeze
search64.namequery.com HTTP/TCP 80 Absolute Consumer agent
cdta.namequery.com HTTP/TCP 80 Data Transfer
a.fc.namequery.com HTTP/TCP 80 Real-Time-Technology over IP (RTT-IP)
fo.fc.namequery.com HTTP/TCP 80 Real-Time-Technology over IP (RTT-IP)
resources.namequery.com HTTPS/TCP 443 Absolute 7 components delivered from Microsoft Azure Content Delivery Network
HTTPS/TCP HTTPS/TCP 443 End-User Messaging
api.absolute.com HTTPS/TCP 443 Web Services API
ctm.server.absolute.com HTTPS/TCP 443 Absolute agent communication for Android and Chromebook
gcm-http.googleapis.com HTTPS/TCP 443 Google Cloud Messaging for Android and Chromebook
Chrome.google.com HTTPS/TCP 443 Absolute for Chromebooks Extension Web Store
Hardware

The Persistence feature is available on select hardware models from various manufactures. This feature allows visibility and control over devices, regardless of a user or location. Reference Absolute OEM Partners External Link for a list of hardware models that support the persistence feature.

Software

Operating Systems (32 and 64 bit)

  • Windows 111
  • Windows 10
  • Windows 8.12
  • Windows 83
  • Windows 7
  • Windows Vista

1Windows 11 is supported as of Absolute Agent 7.17.0.2 and later.
2Windows RT 8.1 is not supported.
3Windows RT 8 is not supported.

Other Software

  • .NET Framework Version 3.5 (or later)
Note: Reference How to Determine Which .NET Framework Versions Are Installed External Link for more information.
Language

Language support for endpoint agents:

  • English
  • French
  • German
  • Spanish
  • Japanese
  • Korean
  • Portuguese
  • Chinese (Traditional and Simplified)

Console requirements vary between Windows and Mac platforms. Click the appropriate platform for specific information.

Windows

The console is supported in the following browsers:

  • Internet Explorer 11 or later
  • Microsoft Edge1
  • Google Chrome update 64.0 or later

1Microsoft Edge is only supported on Windows 10 version 1709 or later.

Note: Minimum supported screen resolution is 1024 x 768.
Mac

The console is supported in the following browsers:

  • Safari
  • Google Chrome update 64.0 or later
Note: Minimum supported screen resolution is 1024 x 768.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

   

Article Properties

Affected Product

Absolute

Last Published Date

19 Dec 2022

Version

13

Article Type

Solution

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