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PowerDVD DX Produces an Incompatible Graphics Driver Error After Upgrading to Windows 7 - KB Article - 364369

PowerDVD DX Produces an Incompatible Graphics Driver Error After Upgrading to Windows 7

Computers using the Intel(R) G33/G31 Express Chipset Family as the main graphics controller may receive an Incompatible graphics driver error when attempting to play a Blu-Ray movie with PowerDVD DX after upgrading to Windows 7 (Figure 1).

Figure 1: Graphics Driver Compatibility Error in PowerDVD DX

This is due to a Windows 7 native graphics (video) driver issue and installing the Windows Vista graphics drivers will resolve the issue.

Download and Install the Latest Version of the Video Driver

To download and install the latest video drivers, perform the following steps:

  1. Click here to enter the Drivers and Downloads page.

  2. Click on

    Enter a Tag
    to use your service tag to find the driver, then click

    If the Service Tag is not available, click on
    Select Model
    , select the appropriate Product Type and Product Model, then click

  3. Select the operating system installed on your computer from the Operating System: dropdown box.

  4. Select Video from the Category: dropdown box.

  5. Click the desired driver for your system displayed in the File Title(s) column to display the download page.

    If you have the information provided from the online System Information utility or your invoice, please refer to this for what drivers to download.

    Review the information on the page and take note of Installation Instructions, and Important Information.

  6. Click Download. You may receive a warning and an option to run or save the file.

  7. Click Save.

  8. When the Save As window appears, designate a folder to save the file that is being downloaded and click Save. The download progress window displays.

  9. When the download is complete, follow the instructions provided in the Installation Instructions.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN17725

Last Date Modified: 07/28/2010 12:00 AM

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