Latitude 12 Rugged Extreme 7212 Tablet: using the ePSA and Diagnostic LED

Latitude 12 Rugged Extreme 7212 Tablet: using the ePSA and Diagnostic LED



Summary: ePSA and the Diagnostics indicators differ from laptops to tablets and this article will provide information as the apply to the Latitude 12 Rugged Extreme 7212 system.



Table of Contents:

  1. How to run the ePSA diagnostics suite
  2. Where to get the diagnostic LED indicators and what they mean for you

How to run the ePSA diagnostics suite

The Dell ePSA (Enhanced Pre-Boot System Assessment) diagnostics runs a complete suite of hardware checks on your system to assure that all the devices are in a working condition. This is built into the BIOS and works outside of the Operating system.

You can find out more about the ePSA diagnostics from the article linked below:

  1. Power on the Latitude tablet

1

  1. Hold down the Volume Decrease Button during the system startup until the BIOS Screen appears. Startup is when the Dell Logo screen appears but hasn't booted to the operating system yet.

2

  1. Power on the Latitude tablet

1

  1. Hold down the Volume Increase Button during the system startup until the Boot Menu Screen appears. Startup is when the Dell Logo screen appears but hasn't booted to the operating system yet.

2

  1. Use the Volume Increase Button to navigate through the Boot Menu list to Diagnostics and press the Volume Decrease Button to select the option.

  2. The system will begin running the ePSA utility automatically from this point.

  1. Power on the Latitude tablet

1

  1. Tap the F12 key rapidly during the system startup until the Boot Menu Screen appears. Startup is when the Dell Logo screen appears but hasn't booted to the operating system yet.

  2. Use the Cursor keys to navigate through the Boot Menu list to Diagnostics and press the Enter key to select the option.

  3. The system will begin running the ePSA utility automatically from this point.

Testing Hardware using ePSA

The ePSA starts running the Quick Test automatically on all detected hardware without waiting for your input. (Except for the LCD test which will look for your response to an onscreen question.) To select a specific part to test, you can press the ESC key to abort the Quick Test and select the Thorough Test Mode instead.


Back to Top


Where to get the diagnostic LED indicators and what they mean for you

On this particular system, the diagnostic indicator is a single LED on the Power Button and it uses both the colour and number of pulses of light to communicate fault codes.

This means the LED indicator consists of 2 groups of numbers for each colour.

  • The first number corresponds to the number of Amber blinks from the LED. (from 1 to 9 blinks)
  • The second number corresponds to the number of White blinks from the LED. (from 1 to 9 blinks)
LED Code Fault Description Suggested Steps
2, 1 CPU
2, 2 Systemboard : BIOS ROM Failure
  • Try updating the BIOS with the latest revision.
  • Contact Tech Support if issue continues
2, 3 No Memory
2, 4 Memory Failure
2, 6 Systemboard : Chipset
2, 7 LCD
  • Run the ePSA diagnostics
  • Contact Tech Support with results
3, 3 BIOS Recovery image not found
3, 4 BIOS Recovery image invalid


Back to Top






Article ID: SLN307536

Last Date Modified: 09/14/2019 09:50 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.