Keyboard

Learn how to use and troubleshoot problems with keyboards you use with your system. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

Diagnostic Tests

Use the Dell Online Keyboard Diagnostic Test to analyze, identify potential issues and offer solutions/guidance.
Additional information or tests can be found in the following Knowledge Base articles:
• How Do I Run Diagnostics on a Dell PC?

Troubleshooting

The troubleshooting guides below cover basic troubleshooting steps for problems like: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.
• Keyboard Usage and Troubleshooting Guide
• Dell Bluetooth Wireless Keyboard and Mouse, Lock Up or Stop Working After a Restart

How To and General Information

Looking for a User Guide for your Dell product? Visit the Dell Manuals page.
• How to use Dell Universal Pairing
• Fix, Connect and Learn about Bluetooth
• How to use the Backlit Keyboard on your Notebook Computer 
• How to Connect a Wired, Wireless or Bluetooth Keyboard to Your Computer
• How to Clean Your Keyboard
• Keyboard Hotkeys and Sound Controls

Download Software and Drivers

We recommend having the latest drivers and software updates for your PC as these may include enhancements to maintain optimum performance. Visit the Dell Download Center page.

Video
Visit our Video Library for step by step guides and general information on a range of topics.