Touchpad

Learn how to use and troubleshoot problems with touchpads you use with your system. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

Diagnostic Tests

Use the Pre-boot System Assessment (ePSA) to analyze, identify potential issues and offer solutions/guidance. For more information refer to Knowledge Base article Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Code).
Additional information or tests can be found in the following Knowledge Base articles:
• How Do I Run Diagnostics on a Dell PC?

Troubleshooting

The troubleshooting guides below cover basic troubleshooting steps for problems like: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.
• Touchpad Usage and Troubleshooting Guide
• Troubleshooting touchpads and other input devices in Ubuntu 16.04 on a Dell PC

How To and General Information

Looking for a User Guide for your Dell product? Visit the Dell Manuals page.
• Disabling or enabling the touchpad on a Dell notebook
• Try the latest touchpad gestures
• How to Use the Precision Touchpad Features in Windows 8.1 and 10

Download Software and Drivers

We recommend having the latest drivers and software updates for your PC as these may include enhancements to maintain optimum performance. Visit the Dell Download Center page.

Video
Our comprehensive videos offer step by step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Additional video content can be found in our Video Library.