In this video, we'll cover creating a SupportAssist profile. After you install SupportAssist on your system, you must create a profile to receive the automated support capabilities available for your service plan.
Before you create a profile, ensure that your system has internet connectivity. When you open SupportAssist for the first time after the installation, a notification is displayed on the SupportAssist window to create a profile.
You can create a profile from the notification or hide the notification and create a profile from the home page. To create a profile from the notification, click Complete Profile.
You can sign in using your Dell My Account or your social media account. If you do not have a Dell My Account, you can also create a new account.
In this video, we will sign in using an existing Dell My Account. On the Contact and Shipping Address page, enter the required details and select your preferred contact method.
When an issue is detected, SupportAssist automatically creates support requests for systems with ProSupport, Premium Support, ProSupport Plus, or Premium Support Plus service plans.
You can enable or disable automatic support requests creation. If you want to add a secondary contact, select Add secondary contact, and then enter the details in the appropriate fields.
After you fill all the required details, click Done. A SupportAssist profile is successfully created and the first name, last name, and a checkmark are displayed on the header.
If you want to create a profile from the home page, click Profile and then click Complete Profile to create your SupportAssist profile. For further assistance, you can ask questions on the SupportAssist forum located at the link listed in the description below the video.
Or for further information visit dell.com/SupportAssist.
