This guide details how to enable Bluetooth, pair devices, and troubleshoot connection issues on a Windows computer. It covers steps from accessing Bluetooth settings, updating drivers and Windows, to running diagnostics with SupportAssist.
To enable Bluetooth and pair devices, click on the battery icon in the right corner of the taskbar. Right-click on the Bluetooth icon and select “Go to Settings.” Turn the Bluetooth switch to “On.” Also, turn on your Bluetooth device to allow it to be discovered by the computer. If the device needs to be in Pairing mode, make sure to press the “Pairing” button.
If you’re having trouble, check your device’s manual for help. In the Bluetooth settings in Windows, click on “Add device,” choose “Bluetooth,” and select the device you want to connect. If you are still having trouble, click on the “Devices” section in the Bluetooth Settings window, scroll down, and select “More Bluetooth settings.” Make sure “Allow Bluetooth devices to find this PC” is checked off, then click “Apply” and “OK.” Repeat the pairing process if necessary.
If issues persist, update drivers using SupportAssist by keeping the system plugged in, searching for SupportAssist, clicking “Update software,” and installing updates. You may need to restart the computer. Also, update Windows by navigating to “Settings,” then “Windows Update,” and checking for updates. Install any found updates and restart if needed. After updating, repeat the Bluetooth pairing process.
If the device still won’t connect, open SupportAssist, go to the “Support” tab, and click on "Get started" under "Test my hardware." Choose “Bluetooth” and follow the on-screen instructions to run the troubleshooter. Try pairing your device again. For ongoing issues, contact Dell Support through their support website.
