Secure Remote Services (formerly ESRS) is a highly secure, two-way connection between your Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster*. Secure Remote Services is completely virtual and offers flexibility for enterprise environments of any size. At no additional cost with any active warranty or maintenance contract, Secure Remote Services enables:
| Capabilities | v2 | v3 |
| Connect home for automated alerting and secure file transport | Yes | Yes |
| Remote fixes, health checks, and upgrades by an authorized support technician | Yes | Yes |
| Optional policy manager for remote access control and auditing | Yes | Yes |
| Docker edition for Linux distributions for added security | No | Yes |
| Customer installable with in-app upgrade prompts and fixes | No | Yes |
| Virtual (no hardware of OS licenses required) | No | Yes |
| CloudIQ access with predictive health analysis and seamless integration with MyService360** | No | Yes |
| Software Usage Intelligences reporting on software licensing and data usage | No | Yes |
** Secure Remote Services is required to enable predictive health monitoring and analysis with Unity CloudIQ and Vision Software on converged systems.