TechDirect is your single-stop online portal for IT services and tools that help you make your employees successful from when they first boot-up a new PC through their next refresh. Gain fleet-wide visibility and access the actionable intelligence you need to make the best decisions for the future.
With TechDirect you'll experience :
- A unified online services platform that simplifies managing a fleet of Dell Technologies PCs from planning and deployment through asset management to retirement
- End-to-end hassle-free PC experience for end-users
- Al-driven proactive, predictive automated support by deploying SupportAssist for business PCs
- Actionable recommendations and robust self-service in an intuitive experience
- Tailored views, dashboards and on-demand reporting
Intelligent support builds on the foundation of PC support you’ve come to expect and goes beyond. In addition to 24x7 support, onsite service, protection for accidental damage and priority access to in-region IT experts, ProSupport Suite pinpoints issues before they cause problems. With customized remote remediation and full fleet visibility of health, application experience and security scores on a single screen. To access these features, deploy SupportAssist within our TechDirect online portal.
For teams who do not choose to manage their PCs centrally, users can manage features locally on each PC through SupportAssist for home PCs.
How to get connected
Select your language.
- Check out our getting started guide and learn how to Connect & Manage with TechDirect.
- Attend a webinar or view a recording! (English version) Connect to SupportAssist for business PCs in TechDirect. IT Managers can learn how to get connected with a live demonstration and how to manage their Dell fleet in TechDirect, our online self-service portal.
- We conduct webinars in multiple languages; if the URL does not automatically redirect you click the globe in the upper righthand corner and select your location.
- Reference our support page for comprehensive administrator guides, release notes and frequently asked questions.
- In this self guided demo (English only), you will go through the onboarding experience of SupportAssist for Business PCs in TechDirect and view the key features in the ProSupport Suite for PCs. Both the partner and customer experiences are covered.
- Configure SupportAssist to proactively monitor your environment
- Proactive and predictive alerts for expedited issue resolution
- PC recommendations to optimize setting, update BIOS, firmware and drivers, and remove viruses and malware for a single device or across your entire fleet
- Telemetry-driven insights for early indication of performance issues and user needs with hardware and software utilization
- Our channel partners can harness the full power of the ProSupport Suite for PCs on behalf of their clients by connecting their PCs to Dell. Through TechDirect, our online portal, partners can view and manage the support experience for multiple clients with a personalized dashboard to meet individual clients needs and drive productivity, once connected to SupportAssist.