In this video, we'll demonstrate the steps to configure and edit device credentials in support. Assist after the installation of support, assist the collection components are downloaded and installed in the background to enable support, assist to connect to the devices and generate the log collection. You must configure the administrator credentials of each device type in support.
Assist, click the settings tab to configure the credentials for Ira, first select server and then Ira type in the user name and password and then click save changes to configure the credentials for the ecologic storage arrays, select storage and then ecologic type in the user name, password and community string. And then finally click save changes or to configure the credentials for networking switches, select switch and then dell networking type the user name, password and enable password and then click save changes support assist, automatically verifies the collection capability on the devices.
If the configuration is successful, a device configured status is displayed in the device tab. If however, the credentials of a device are different from the default credentials you have configured. The device displays an error status, you can click the error link to view a description of the issue and the possible resolution when finish, click. Ok.
And this example, the error is because the credentials of the device are not the same as default credentials to edit the credentials for the device, select the device and then click, edit device credentials type in the user name, password and the enabled password, click save changes and at the confirmation message, click. Yes. If the configuration was successful, the device configured status is now displayed for more information about support, assist, visit dell dot com forward slash support assist.
