Dell Care Plus and Dell Care Premium are our consumer services tailor made to ensure your system runs smoothly. Each offering has a standard set of features as described below.
If you purchased a PC model released before January 2025, Premium Support and Premium Support Plus were offered as the add-on. Learn more about Premium Support Suite services for PCs here.
| Feature Comparison | Basic Support | Dell Care Plus | Dell Care Premium |
|---|---|---|---|
| Support Essentials | |||
| Hardware issues? We’re here by phone, chat and online. | Business hours | 24x7 | 24x7 |
| Software trouble? We fix web access and tools like email and Microsoft 365. | 24x7 | 24x7 | |
| PC repair at home, school or work after remote diagnosis.1 | Varies | 1-2 Business Days | 1-2 Business Days |
| Support that travels with you, near or far. | Y | Y | |
| Help to back up important files and memories. | Y | Y | |
| Keep your child safe online with parental control set up help. | Y | ||
| Repairs for accidents like drops, spills and electrical surges.2 | Y | ||
| SupportAssist Technology Enabled Features3 | |||
| Monitor your PC's health, performance, and security—all in one spot | Y | Y | Y |
| AI proactively uncovers issues, informs you, and starts the resolution process. | Y | Y | |
| AI predicts hardware failures early and we’ll send replacement parts. | Y | Y | |
| Gets rid of viruses and malware to keep you secure | Y | ||
| Automatically keeps your PC stable, connected, and fast | Y | ||
You can check your current warranty status online on the Dell Support website. Reference Dell knowledge base article How to Find Warranty Status and Information for info on checking your computer warranty.
Browse to Contact Dell Technical Support and identify your device to locate the appropriate contact information for your location.
1Onsite service after remote diagnosis (a) On-site Service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply. (b) Advanced Exchange Service replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Service is subject to country availability. (c) For complete details about On-site Service or Advanced Exchange Service, see dell.com/servicecontracts.
2Accidental damage coverage excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.
3For supported systems and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) or administrator guide (SupportAssist for Business PCs version for PC fleet management) and click "supported PCs". Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities, view our administrator guide and click "Connect and manage capabilities and Dell service plans". For Dell Care Suite, Premium Support Suite, or Alienware Care Suite for PCs capabilities, view the user guide and click "SupportAssist capabilities and Dell Services plans".
This service will be delivered to the site(s) indicated on the customer’s invoice, or other order confirmation. Dell is not obligated to provide service for any supported product located outside of the country or site(s) indicated on customer’s invoice or other order confirmation. Service options, including service levels, technical support hours and onsite response times will vary by geography and certain options may not be available in customer’s location.