How to Delete Files from the Windows Print Spooler Directory

If documents are stuck in the print queue, and selecting 'cancel all documents' does not clear them to follow this video will guide to manually delete the files.

This video shows you how to manually delete files from the Windows print spooler directory. If documents are stuck in the print queue and selecting 'Cancel All Documents' does not clear them, first try restarting the print spooler. For help restarting the print spooler service, see knowledge base article 624616.

If the documents are still stuck, stop the print spooler service. Open Windows Explorer. In the address bar, type '%systemroot%' then press the 'Enter' key. Double click on the 'System32' folder, then 'spool', then 'PRINTERS'. Select and delete any files in this directory. Restart the print spooler.

Thanks for watching.