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Locate Your Networking Device's Tag

A Service Tag (ST), Express Service Code (EX), mini-Enterprise Service Tag, Enterprise Service Tag (EST), or Product Serial Number Tag (PSNT) is a unique product identifier found on a barcoded label on your device. This label is attached to a pull-tab, commonly referred to as a luggage tag or information tag.

Though these tags may be called by different names, they all serve the same purpose: helping you access Dell support, check warranty status, and receive updates. When contacting Dell Support, providing this code ensures your call is routed to the right team for personalized assistance.

For networking devices, the unique identifier is usually located:

  • On the front, via a pull-out tab
  • On the back or bottom as a sticker

You can also retrieve it through a browser or command line. Refer to your device’s user guide for specific instructions.

Next, let’s look at examples of where to find this information on different networking devices.

Where to Find the Service Tag on Dell Networking Devices

Most Dell networking devices display the Service Tag or Express Service Code on a pull-out tab at the front of the device. If you can't find it there, check the back panel. When the physical tag isn't accessible, you can usually find it through your device's web interface or command line.

Let's explore specific examples for different device types.

Dell EMC Networking MX-Series Chassis-based IO Modules

Let's take an example of MX9116n.

Physical Location

Look at the front of the unit and pull out the tab. You'll see the Service Tag sticker on the side of the plastic tab.

Using a Browser

Can't access the physical tag? Here's how to find it through the chassis management portal:

OpenManage Enterprise Modular system login page

  1. Open your web browser and navigate to your MX-Series Chassis using its IP address or hostname (for example: https://hostname.yourcompany.com)
  2. Log in with your credentials.
  3. The OpenManage Enterprise Modular system status page opens automatically
  4. Click Devices in the top menu, then select IO Modules
  5. The Devices page displays all IO modules with their Service Tags

List of Service Tags in OpenManage Enterprise Modular status page

Using CLI (Command Line Interface)

You can also find the Service Tag through the chassis management console:

  1. Connect to your chassis using either:
    • Micro USB Serial Console port (locally)
    • SSH connection (remotely)
  2. Log in with your credentials
  3. Run this command to see all modules: racadm getmodinfo

  4. For specific modules, use: racadm getmodinfo -m Switch-X (where X is the module number 1-6)

For more information, refer to: How to find the Service Tag of the Switch I/0 Module in Dell EMC Networking MX7000 Chassis in CLI (Console or SSH).

Rackmount Switches

Physical Location

Check the front or back of your unit for a pull-out tab. Pull it outward to reveal the Service Tag sticker.

Using Command Line

When you can't access the physical tag:

  1. Connect to your switch via SSH using a terminal application
  2. Log in with your credentials
  3. Enter privileged mode by typing Enable and providing any required passwords
  4. Use these commands based on your operating system:
    • OS6: show system ID

    • OS9/OS10: show inventory

    • SONiC OS: show platform syseeprom

If you're running a switch stack, note the stack member ID for device-specific issues.

Using a Web Browser (OS6, X-Series products only)

For supported models:

  1. Navigate to your switch's IP address or hostname in your web browser
  2. Log in with your credentials
  3. OpenManage Switch Administrator opens automatically
  4. Go to System > General > System Information
  5. Find your Service Tag in the "Unit" section

Why is the Service Tag or Express Service Code Important?

Your Dell Service Tag or Express Service Code is super handy! It helps you:

  1. Access Documentation: Quickly find user manuals and setup guides.
  2. Download Drivers: Get the latest driver updates for optimal performance.
  3. Contact Support: Easily reach Dell Technical Support for help with troubleshooting, warranty services, and more. When calling Dell Technical Support, use the Express Service Code on the IVR (Interactive Voice Response) for faster service.

How to Look Up Your Service Tag or Express Service Code on Dell Support

Looking up and using your Service Tag or Express Service Code on the Dell Support website is super easy! Just follow these steps:

  1. Visit the Dell Support website.
  2. Enter your Service Tag, Express Service Code, or Model under "Identify your product or search support".
  3. Click Search to find your system's information. You'll get access to your device's warranty status, drivers, manuals, support history, and more.

Frequently Asked Questions (FAQs)

Here are some answers to common questions users ask about the Service Tag or Express Service Code on Dell Networking Devices.

1. Why can't I find the label on my Networking Device?

  • If the label is in an inaccessible location or has been rubbed off or removed, there are alternative methods to identify your device through the management console port or web browser, assuming you have them configured properly. Refer to the user guide for instructions.

2. Can I use the Service Tag or Express Service Code for insurance purposes?

  • Yes, you can provide the Service Tag or Express Service Code to your insurance provider. It's a good idea to check with your insurer to make sure they accept these identifiers since the service tag is the same as any serial number of the device.

3. Does the Service Tag or Express Service Code expire?

  • No, it remains valid for the life of the device.

4. Can I transfer the Service Tag to a new owner?

  • Yes, you can transfer your device's ownership when you sell or give it to someone else. You'll need to provide information for both the current registered owner and the new owner.

5. Does the Service Tag or Express Service Code include personal information?

  • No, it only identifies the device. Please note that your Dell Service Tag is linked to your account, and you should never post it publicly on any website or social media platform.

6. What should I do if my Service Tag is not recognized?

  • Make sure you've entered it correctly. Remember, the letter "O" can look like the number "0," the letter "l" can look like the number "1," and the letter "B" can look like the number "8." If you're still having trouble, try using the Express Service Code instead. If issues persist, refer to the User Guide for your device for alternative options.

7. Does the Service Tag link to my Dell account?

  • Yes, you can link your laptop to your Dell account under the Devices section.

8. I have my Service Tag, but I can't find my Express Service Code. How can I get it?

  • If you have your Service Tag but can't locate your Express Service Code, follow these simple steps:
    • Go to the Dell Support website.
    • Under Identify your product or search support, enter your Service Tag and click Search.
    • Once your product details page loads, click the More dropdown next to the Service Tag.
    • In the dropdown, you'll find your Express Service Code displayed.
  • Now you have your Express Service Code, which you can use to get support via Phone.

9. What happened to the Quick Resource Locator (QRL) site?

  • As of October 2024, the Dell Technologies Quick Resource Locator (QRL) website is shut down and the content migrated to the Dell Support Site. Scan of the Express Service Tag label QRL directly from the pullout luggage tag loads the Dell Support Site product page for the scanned Service Tag. For more information, visit Dell Quick Resource Locator migration FAQ.