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Locate Your Storage Device's Tag

Service Tags (ST), Express Service Codes (EX), mini-Enterprise Service Tags, Enterprise Service Tags, Express Service Tags (EST), Product Serial Number Tags (PSNT), or Software IDs (SWID) are unique product identifier found on a barcoded label on your device and/or from the product software. The physical label is attached to a pull-tab, commonly referred to as a luggage tag or information tag.

Though these tags may be called by different names, they all serve the same purpose: helping you access Dell support, check warranty status, and receive updates. When contacting Dell Support, providing this code ensures your call is routed to the right team for personalized assistance.

Depending on the Storage Devices, the unique identifier may be found on the front of the system by pulling out the information tag. Alternatively, the information might be on a sticker on the back of the storage system chassis. Additionally, there may be other methods to look up the Service Tag through a browser or command line. Refer to the links provided below by storage product or the product user guide for more information.

Where to Find Your Tag on Dell Storage Products

To receive the best support experience, it's essential to identify your Dell storage product using its unique Service Tag or Serial Number. This article provides direct links to detailed instructions for locating the tag on each product type. Whether you're submitting a support request or managing your inventory, these resources will help you quickly find the information you need.

PowerStore

The Service Tag for PowerStore systems can be found on a black pull-out tab located between drive slots 16 and 17 on the 25-slot base enclosure. The pull-out tab or luggage tag includes the Dell Service Tag, System Serial Number, and Part Number. You can also retrieve it via PowerStore Manager, the service console (SSH), or the PSTCLI command-line tool. Learn more about PowerStore.

DellEMC PowerStore storage appliance front view

Unity

Unity systems display the Serial Number most commonly on a pull-out tab on the front of the DPE (Disk Processor Enclosure). The Serial Number can also be accessed through Unisphere or via CLI commands.

Front view of DellEMC Unity 880 or 880F

PowerMax

PowerMax serial numbers are often found on a small sticker on the storage array. For typical Dell rack installations, the sticker is at the top of the rack behind the front door and denotes the Serial Number/Numbers within the cabinet. PowerMax serial numbers can also be found in Unisphere and by using CLI. Learn more about PowerMax.

Front view of PowerMax 2000

Connectrix

For Connectrix switches, the serial number is typically found on a label on the chassis. You can also retrieve it via the CLI using the show version or chassisshow commands depending on the model. Learn more about Connectrix switches.

Front view of a Connectrix DS 7730b switch

PowerScale/Isilon

The serial number for PowerScale (Isilon) nodes is located on a label on the rear of each node. It can also be retrieved using the OneFS CLI with the isi_hw_status or isi_nodes commands. Learn more about PowerScale/Isilon.

Front view of PowerScale H700

Elastic Cloud Storage (ECS)/ObjectScale

For ECS systems, the serial number is printed on a label on the chassis and can also be accessed via the ECS management web UI or CLI commands using SSH as an admin. Learn more about ECS.

Front view of Dell ObjectScale XF960

PowerFlex

PowerFlex nodes have the Service Tag (ST) or Serial Number (SN) on a label on the front or rear of the chassis. You can also retrieve it using an SSH terminal. Learn more about PowerFlex.

Front view of PowerFlex 2U node

PowerVault

PowerVault systems display the Service Tag on a pull-out tab on the front panel. It can also be found using PowerVault Manager or CLI commands using.

ME4

The ME4 Series Service Tag or Express Service Code is located on a pull-out tab or information tag on the front of the controller enclosure. It can also be accessed through the PowerVault Manager or using CLI commands via SSH. Learn more about ME4.

ME5

Similar to ME4, the ME5 Series Service Tag or Express Service Code is found on a pull-out tab or information tag and can be accessed via the PowerVault Manager or using CLI commands via SSH. Learn more about ME5.

MD3xxx

The MD3xxx Series has the Service Tag on a label on the front of the system next to the RAID controller modules. It can also be retrieved using the Modular Disk Storage Manager (MDSM) remotely. Learn more about MD3xxx.

Front view of PowerVault MD2424 JBOD

VNX*

VNX systems display the serial number on a label on the rear of the DPE or SPE. It can also be accessed via Unisphere or CLI commands.

VNXe

The VNXe serial number is located on a label on the rear of the system and can also be found in the Unisphere interface. Additional informational information can be found here.

VNX1 or VNX2

These systems have the serial number on the rear of the DPE or SPE and can be accessed via Unisphere or CLI. Additional informational information can be found here.

DLm

DLm (Disk Library for mainframe) systems have the serial number on a label on the chassis and can also be retrieved via the management interface. Learn more about DLm.

Front view of Dell PowerEdge R760 rack server with DLM logo

VPLEX

The VPLEX serial number is located on the rear of the engine or via the CLI using the ll /sys/class/dmi/id/product_serial command. Learn more about VPLEX.

XtremeIO

XtremIO arrays display the serial number on a label on the rear of the X-Brick. It can also be accessed via the XtremIO Management Server (XMS) interface or CLI. Additional information can be found here.

Front view of DellEMC XtremIO X2 storage solution

Why is the Service Tag or Express Service Code Important?

Your Dell Service Tag or Express Service Code is super handy! It helps you:

  • Access Documentation: Quickly find user manuals and setup guides.
  • Download Drivers: Get the latest driver updates for optimal performance.
  • Contact Support: Easily reach Dell Technical Support for help with troubleshooting, warranty services, and more. When calling Dell Technical Support, use the Express Service Code on the IVR (Interactive Voice Response) for faster service.

How to Look Up Your Service Tag or Express Service Code on Dell Support

Looking up and using your Service Tag or Express Service Code on the Dell Support website is super easy! Just follow these steps:

  1. Visit the Dell Support website.
  2. Enter your Service Tag, Express Service Code, or Model under "Identify your product or search support".
  3. Click Search to find your device's information. You'll get access to your device's warranty status, drivers, manuals, support history, and more.

Frequently Asked Questions (FAQs)

Here are some answers to common questions users ask about the Service Tag or Express Service Code on Dell storage devices.

1. Why aren't device tags always in the same spot or designed the same way?

  • Over the years, devices and models have changed, leading to different asset tag locations. If you can't find your asset tag using the methods mentioned above, check your device's user guide for more details.

2. What should I do if my device isn't listed here?

  • Check your device's user guide for specific instructions to find the asset tag information

3. Why can't I find the label on my device?

  • If the label is in an inaccessible location or has been rubbed off or removed, there are alternative methods to identify your device through the browser or CLI Command. Refer to the user guide for instructions.

4. Can I use the Service Tag or Express Service Code for insurance purposes?

  • Yes, you can provide the Service Tag or Express Service Code to your insurance provider. It's a good idea to check with your insurer to make sure they accept these identifiers.

5. Does the Service Tag or Express Service Code expire?

  • No, it remains valid for the life of the device.

6. Can I transfer the Service Tag to a new owner?

  • Yes, you can transfer your device's ownership when you sell or give it to someone else. You'll need to provide information for both the current registered owner and the new owner.

7. Does the Service Tag or Express Service Code include personal information?

  • No, it only identifies the device. Please note that your Dell Service Tag is linked to your account, and you should never post it publicly on any website or social media platforms.

8. What should I do if my Service Tag is not recognized?

  • Make sure you've entered it correctly. Remember, the letter "O" can look like the number "0," the letter "l" can look like the number "1," and the letter "B" can look like the number "8." If you're still having trouble, try using the Express Service Code instead. If issues persist, refer to the User Guide for your device for alternative options.

9. Does the Service Tag link to my Dell account?

  • Yes, you can link your device to your Dell account under the Devices section.

10. What happened to the Quick Resource Locator (QRL) site?

  • As of October 2024, we’ve retired the Dell Technologies Quick Resource Locator (QRL) website. But don’t worry—everything you need is still available.
  • Now, when you scan the QR code on the Express Service Tag (usually found on the pull-out luggage tag), it takes you straight to your product’s page on the Dell Support site.
  • Want more details? Check out the Dell Quick Resource Locator migration FAQ.

11. I did everything suggested and still cannot find my asset tag, what other options is there?

  • These devices can be identified by using the model number or name of the device.