When your touch pad is not working or it's acting strangely. Here are a few things you can do to get it back to functioning. Normally again, confirm if the touch pad can be enabled through the function key, press and hold the function key and the F seven key simultaneously. Depending on your computer model. The trackpad shortcut can be found from the F one key to the F12 key.
However, not all Dell computers have this option available is your touch pad working. Now, if it isn't continue with the next step, run system diagnostics for any hardware errors, restart your PC when the DEL logo appears, press the F 12 key to enter the one time boot menu, using the keyboard arrow keys, navigate to diagnostics and press enter, then follow the onscreen instructions to complete the diagnostics.
If you receive any error codes, make note of the error and or validation codes and contact the Dell Tech support agent through social media on Facebook or Twitter for guidance. If the tests produced no errors, then continue with the next step. Check to see how things perform in safe mode.
Click on the start menu and go into settings, select update and security, navigate to recovery and under advanced start up. Click on restart. Now after your PC restarts on the, choose an option screen, select troubleshoot, select advanced options and then select start up settings and click on the restart button. After your system restarts, press the F four key to enable safe mode.
Once you're operating in safe mode, test your touch pad if it's not responsive, try the next step. Update the system bios, windows, search bit locker and select manage bit locker. Click on suspend protection and then yes to confirm. Now, go to Dell.com/Support and click on detect PC or enter your service tag, select drivers and downloads, set bios as the category. Download the latest update available and run the executable file.
Click on update and follow the on screen instructions to complete the process. If you are updating the bios on a laptop, make sure the battery is present and the AC adapter is plugged in update your drivers using Dell support assist, windows, search and select support assist and open it within the home tab on the get drivers and downloads. Tile, click on the run button support assist will automatically show all available updates.
Just click on install and follow the on screen instructions. If you're still having touch pad issues, go on to the next step. Enable the touchpad gestures and check settings. Click on the start menu and go into settings, select devices and navigate to touch pad, adjust and customize all the gesture options and test their impact on your touch pad.
If after trying all these steps, you're still experiencing issues with your touch pad, contact the Dell Tech support agent through social media on Facebook or Twitter. For further assistance. There are many more other helpful tips and tutorials available on the tech support Dell channel. So be sure to become a subscriber.
If you like this video, give it a like and thanks for watching.