Discover the newly redesigned My Dell support page and learn how to easily manage your devices. This video highlights personalized product pages, repair requests, software updates, and real-time service case updates. Explore the intuitive navigation, powerful search tools, and curated resources, including tutorials and articles. Get the most out of your Dell system with streamlined access to support and diagnostics.
The newly redesigned My Dell support page offers a streamlined and intuitive experience for customers seeking help with their devices. After entering a service tag or product name, users are directed to a personalized product page where they can view detailed information and service history for their device.
Upon opening the interface, you'll immediately notice the left-hand navigation pane designed for quick access to essential sections, including Overview, Parts and Specs, Drivers and Downloads, and other support resources, such as manuals and support videos.
The Overview landing page provides streamlined access to critical system insights, including current system health status. From the Overview page, you can easily initiate a repair request by opening a side drawer to describe the issue and upload troubleshooting logs.
Software update information is also available, with proactive prompts if your system requires attention. Selecting an update option displays any required updates and simultaneously opens the Drivers and Downloads section for further action.
You also have access to real-time updates on your existing service cases. To review another product, use the Quick Links dropdown menu at the top-right corner. This opens a side drawer where you can enter a new service tag or search for another system.
A new GenAI-powered search bar allows customers to ask questions or enter error codes to receive tailored diagnostic tools and solutions. Scrolling down reveals the Top Resources section, featuring curated content, including video tutorials and knowledge-based articles relevant to your specific product.